Colten Robinson
Dallas,TX
Summary
Dedicated professional with a solid foundation in fine dining and customer service excellence. Recognized for strong communication skills and the ability to thrive in fast-paced environments, ensuring top-tier guest experiences. Experience includes problem-solving and attention to detail, contributing to improved service quality and member satisfaction. Team-oriented mindset with a commitment to fostering positive relationships and enhancing overall service delivery.
Overview
4
4
years of professional experience
Work History
Member Service Attendant
Vaquero Country Club
Westlake, TX
08.2023 - Current
- Answered incoming calls from members regarding questions about their accounts.
- Adhered to safety standards while performing duties.
- Maintained cleanliness and organization of service areas and facilities.
- Maintained confidentiality of all member information according to company policy.
- Assisted with special events held at the facility.
- Collaborated with management team to complete additional tasks as needed.
- Greeted members and guests in a friendly manner.
- Provided information about the facility's programs and services to customers.
- Ensured customer satisfaction by providing timely and accurate service.
Fine Dining Server
Porters Dining + Bar
College Station, Texas
01.2025 - 05.2025
- Delivered exceptional service to guests in a high-end dining environment.
- Assisted guests with menu selections and wine pairings for an enhanced experience.
- Collaborated with kitchen staff to ensure timely food preparation and presentation.
- Managed multiple tables efficiently while providing attentive customer service.
- Recommended daily specials and promoted seasonal menu items to enhance sales.
Golf Service Attendant
Timerron Country Club
Southlake, TX
02.2022 - 10.2022
- Greeted customers and answered questions regarding golf course rules, regulations, and services.
- Assisted with golf cart rentals, tee times, and other inquiries from guests.
- Maintained the cleanliness of the clubhouse, driving range, and pro shop areas.
- Inspected golf carts before each use to ensure they were safe for operation.
Education
Some College (No Degree) - Associate of Mechanical Engineering
Dallas Baptist University
Dallas, TXSome College (No Degree) - Chemical Engineering
Blinn College
Brenham, TXHigh School Diploma -
Faith Christian School
Grapevine, TX05-2023
Skills
- Strong Work Ethic
- Building rapport
- Member retention
- Cross-selling abilities
- Service Upselling
- Customer Service
- Complaint Handling
- Service Recommendations
- Fine dining service
- Menu knowledge
- Wine pairing
- Attention to detail
References
References available upon request.
Timeline
Fine Dining Server
Porters Dining + Bar
01.2025 - 05.2025
Member Service Attendant
Vaquero Country Club
08.2023 - Current
Golf Service Attendant
Timerron Country Club
02.2022 - 10.2022
Some College (No Degree) - Associate of Mechanical Engineering
Dallas Baptist University
Some College (No Degree) - Chemical Engineering
Blinn College
High School Diploma -
Faith Christian School
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