Colten Simkins
Enterprise,UT
Summary
Proven leader and problem solver at Stotz Equipment, adept at managing teams to ensure high-quality service and customer satisfaction. Excelled in reducing downtime and resolving complex technical issues, demonstrating exceptional organizational skills and a commitment to excellence. Cultivated strong client relationships, enhancing repeat business through personalized service. Skilled in both technical troubleshooting and fostering trust.
Overview
9
9
years of professional experience
Work History
Beryl Service Manager
Stotz Equipment
02.2024 - Current
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
Precision Technician
Stotz Equipment
07.2022 - Current
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
Service Manager
Stotz Equipment
04.2016 - 07.2022
- Resolved customer complaints in professional and timely manner.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Analyzed service reports to identify areas of improvement.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
Education
Associate of Applied Science - Automotive
Dixie State University
Saint George, UT05.2012
Skills
- Problem solver
- Organized
- Provided Excellent Customer Service
- Reliable and Responsible
Timeline
Beryl Service Manager
Stotz Equipment
02.2024 - Current
Precision Technician
Stotz Equipment
07.2022 - Current
Service Manager
Stotz Equipment
04.2016 - 07.2022
Associate of Applied Science - Automotive
Dixie State University
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