Summary
Overview
Work History
Education
Skills
Timeline
Generic

Colten Taken

Cheyenne,WY

Summary

Dynamic leader with proven expertise in staff training and development, and exceptional client service, honed at Arbys Restaurant and Timberwest LLC. Skilled in fostering team leadership and ensuring safety processes, I excel in optimizing productivity and customer satisfaction. Achieved significant improvements in performance metrics through effective shift leadership and staff supervision.

Overview

4
4
years of professional experience

Work History

Shift Leader

Arbys Resturant
Rapid City, SD
10.2018 - 11.2022
  • Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Assessed company operations for compliance with safety standards.
  • Assisted in training new employees on shift operations.
  • Inspected food preparation areas to ensure proper sanitation standards were met at all times.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Maintained positive working relationship with fellow staff and management.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
  • Delegated tasks to employees and monitored activities and task completion.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Supervised team of XX during daily shifts, ensuring efficient operation and customer satisfaction.
  • Resolved customer complaints promptly and professionally.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Managed inventory levels and placed orders to ensure product availability and minimize waste.
  • Analyzed sales data on a weekly basis in order to identify trends or opportunities for improvement.
  • Planned and managed resources to consistently meet production, quality, and cost goals.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Ensured compliance with health and safety regulations to provide a safe workplace.
  • Adhered to all health code regulations while preparing food items for customers.
  • Resolved customer complaints promptly to maintain a high level of satisfaction.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Confirmed accuracy of daily sales reports before submitting them to management for review.
  • Checked orders for quality and completeness.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
  • Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.

Heavy Machine Operator

Timberwest LLC
Rapid City, SD
04.2021 - 06.2022
  • Learned about new equipment and related attachments while maintaining knowledge of items used daily to meet job requirements.
  • Assisted other operators with setup, troubleshooting, and repair of equipment.
  • Communicated with supervisors regarding any issues related to machine operation.
  • Coordinated with other workers to complete tasks efficiently and accurately.
  • Loaded and unloaded materials onto machines for processing.
  • Provided assistance during machine start-up procedures when needed.
  • Used hand tools such as wrenches, screwdrivers, and pliers when needed.
  • Kept work areas organized, clean and free of safety concerns.
  • Followed orders and safety protocols with every job.
  • Maintained equipment on-site with regular maintenance and repairs.
  • Kept equipment fueled and ready for immediate use to support scheduling demands.
  • Operated chainsaws and other power tools to complete production requirements.

Education

GED -

WSP
Rawlins, WY
09-2024

Skills

  • Staff training and development
  • Client service
  • Safety processes and procedures
  • Shift leadership
  • POS deletions
  • Performance metrics
  • Staff supervision
  • Team leadership

Timeline

Heavy Machine Operator

Timberwest LLC
04.2021 - 06.2022

Shift Leader

Arbys Resturant
10.2018 - 11.2022

GED -

WSP

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Colten Taken