Colter Padgett
Universal City,TX
Summary
Call Center Representative with 7+ years of experience providing exceptional customer service and a solid ability to troubleshoot customer issues and provide solutions with out-of-the-box thinking. Experience in leading people within the training environment and production floor structure while providing solutions to all problems. Knowledge of multiple accounting and troubleshooting systems to provide a high-level customer experience. Detail-oriented team player with strong organizational skills.
Overview
21
21
years of professional experience
Work History
Video Repair Specialist
Charter Communications
06.2019 - Current
- Work providing technical support to cable and Internet services.
- Work to promote company values and maintain high customer satisfaction.
- Feedback to enhance team through chat features and PowerPoint presentations.
- Subject Matter Expert program supporting new hires and working with Training staff to support the transition from bridge to floor.
- Progress Partner Program for six months to assist New Hires.
- Provided weekly feedback to New Hire agents to help advance to transition from bridge to floor and improve in areas of opportunity.
- Led new hire meetings to implement new material and provide continuing education for systems and processes while on the bridge floor.
- Strong communication and organizational skills when working on group projects.
- Developed and maintained courteous and effective working relationships.
Technical Care Specialist
T-Mobile
04.2016 - 05.2020
- Performed social media customer service and provided resolutions on all parts of the business, from billing to technical issues
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Provided support to Supervisor and Supervisor team via chat ranging from advanced billing and advanced technical support solutions.
- Performed call scrapes for the entire team to identify standard call drivers and improvement areas of behaviors that are impacting KPIs.
Office/HR Manager
Dspain Sales and Service
04.2009 - 05.2015
- Direct and coordinate the organization's financial and budget activities to fund operations, maximize investments, and increase efficiency
- Maintained books for the end-of-fiscal-year taxes.
- Compete for monthly financial statements to review current profit/loss statements.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Completed bi-weekly payroll for 50 employees.
- Carried out day-day-day duties accurately and efficiently.
Miniature Golf Evening Manager
Garner State Park
05.2003 - 09.2003
- Handle Customer Complaints
- Prepared nightly deposits by accurately counting cash, filling out deposit slips, and securing deposits in the vault.
- Secured building for closing by completing a run-through of the sales floor, turning off electronic systems and turning on alarms.
- Reviewed audits and reconciled nightly sales transactions by balancing cash registers and reporting discrepancies.
Education
Bachelor of Science - Business Administration-Financial Analytics
Purdue Global University
Online10.2026
Skills
- Peachtree Accounting (7 years)
- Office (10 years)
- Performed duties in customer care with sales in adding lines and accessories while maintaining stats mentioned above
- Ran support within team environment while having coach/manager
- Received leadership permissions to make business decisions and take call from escalated callers
- Ability to multitask within several departments performing multiple activities to support business needs
- To understand cause and effect of certain stats and presented them to management in a presentation
- Retention Specialist and Customer Service Agent
- Advanced Technical Skills (2 years)
- Billing Specialist (9 years)
- General Ledger Accounting
- Help Desk
- Accounts Payable
- Journal Entries
- Account Reconciliation
- Technical Support
- 6 years operating and maintaining Service/Dispatch Software
- 6 Years Performing Server Maintenance
- Diagnosing Issues
Timeline
Video Repair Specialist
Charter Communications
06.2019 - Current
Technical Care Specialist
T-Mobile
04.2016 - 05.2020
Office/HR Manager
Dspain Sales and Service
04.2009 - 05.2015
Miniature Golf Evening Manager
Garner State Park
05.2003 - 09.2003
Bachelor of Science - Business Administration-Financial Analytics
Purdue Global University
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