Colter Pitcher
Pocatello,ID
Summary
Forward-thinking Assistant Manager with proven history of leadership, planning and problem solving. Adept collaboration with the General Manager to accomplish demanding objectives, motivate staff and organize resources. Systematic understanding of maintaining coverage for all operational needs.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Pony Express Car Wash
Chubbuck, ID
04.2023 - Current
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Supervised daily operations including scheduling shifts, assigning duties.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Worked with the store manager on many projects and maintenance items, such as working 27 hours straight in order to replace the chain
Crew Member
McDonald's
Pocatello, ID
01.2021 - 05.2023
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Assisted management team with inventory counts of food products and beverage supplies.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Interacted pleasantly with guests to deliver quality customer service.
Education
High School Diploma -
Pocatello High School
Pocatello, ID06-2023
Skills
- Operations Management
- Recruiting and interviewing
- Product and service knowledge
- Task Delegation
- Sales monitoring
- Employee Scheduling
- Orientating and training
- Sales Growth
- Sales Strategies
- Parts Replacement
- Building Maintenance
- Equipment Installation
- Plumbing
- Mechanical Troubleshooting
- Mechanical Repair
- Preventive Maintenance
Affiliations
- I'm a car guy, I enjoy working on my project car as often as I can
- I love music, I play several instruments such as the guitar and saxophone
Timeline
Assistant Manager
Pony Express Car Wash
04.2023 - Current
Crew Member
McDonald's
01.2021 - 05.2023
High School Diploma -
Pocatello High School
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