Colter Puterbaugh
Pensacola,FL
Summary
Experience consists of ten plus years of quality customer service in a range of environments including management in fine dining and fast food, assisting in real estate office management, and warehouse labor.
Overview
13
13
years of professional experience
Work History
Houseman Supervisor
Perdido Beach Resort
Orange Beach, AL
04.2024 - Current
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
Barback
Laguna’s Beach Bar and Grill
Pensacola Beach, FL
02.2024 - Current
- Assisted bartenders by stocking beer, wine, liquor, and other bar items.
- Restocked ice and prepared garnishes for drinks.
- Cleaned the bar area including counters, glasses, and utensils throughout shift.
- Responded to customer requests promptly and professionally.
- Demonstrated knowledge of all products offered at the bar including specialty beers, wines, liquors, sodas, juices .
- Provided excellent customer service while interacting with guests in a friendly manner.
- Checked ID's before serving alcoholic beverages to patrons.
Retail Merchandiser
Sam's Club
Pensacola, FL
11.2023 - 02.2024
- Sorting and stocking products on shelves
- Assisting customers with knowledge and location of products
- Loading customers' purchases
Team Leader
Chick-fil-A
Hot Springs, AR
06.2021 - 06.2023
- Prioritizing projects
- Assigning work tasks
- Maintaining records
- Monitoring work quality and work schedules
- Insuring crew safety
- Training employees
- Providing performance feedback
Package Handler
FedEx:Ground
Hot Springs, AR
03.2021 - 05.2021
- Scanned and sorted packages according to destinations and service type using handheld scanner
- Assisted in loading delivery trucks with prepared packages
- Inspected packages for damages or defects and recorded any issues found
Front Desk Agent/Banquet Server
Doubletree By Hilton
Hot Springs, AR
09.2020 - 03.2021
- Greeted customers in a professional and friendly manner
- Answered phones, responded to inquiries, and took messages
- Assisted with check-in and check-out procedures for guests
- Provided information about hotel amenities, services, and local attractions
- Scheduled reservations for groups and special events
- Greeted guests upon arrival and provided assistance throughout the event
- Carried trays of food items from kitchen to dining areas
- Collaborated with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness
- Provided prompt, friendly service to all guests during banquets or catered events
- Assisted in the setup and breakdown of banquet tables, chairs, and linens
Office Assistant
Puterbaugh Real Estate
Fordyce, AR
01.2016 - 09.2020
- Greeting clients
- Answering the phone and scheduling appointments with broker
- Office correspondence
- Receiving rental payments from tenants
- Grounds maintenance of property listings
Private Dining Captain
The Capital Hotel
Little Rock, AR
07.2012 - 01.2016
- Delivering consistent impeccable customer service to guests
- Provided guidance and direction to banquet staff regarding setup, meal service, clean-up
- Coordinated with food and beverage team on menu selections and serving times
- Monitored guest satisfaction levels throughout event duration
- Resolved customer complaints promptly while maintaining a professional demeanor
- Collaborated closely with catering managers on upcoming events and their needs
- Ensured compliance with alcohol policies by monitoring consumption at events
- Responded quickly to any unexpected changes or issues that arose during an event
Education
General Studies
University of Arkansas, Fayetteville
Fayetteville, ARGeneral Studies
NorthWest Arkansas Community College
Bentonville, ARSkills
- Team Management
- Event Coordination and Management
- Guest Relations
- Effective Communication
- Problem Solving/Critical Thinking
- Attention to detail
References
References available upon request.
Timeline
Houseman Supervisor
Perdido Beach Resort
04.2024 - Current
Barback
Laguna’s Beach Bar and Grill
02.2024 - Current
Retail Merchandiser
Sam's Club
11.2023 - 02.2024
Team Leader
Chick-fil-A
06.2021 - 06.2023
Package Handler
FedEx:Ground
03.2021 - 05.2021
Front Desk Agent/Banquet Server
Doubletree By Hilton
09.2020 - 03.2021
Office Assistant
Puterbaugh Real Estate
01.2016 - 09.2020
Private Dining Captain
The Capital Hotel
07.2012 - 01.2016
General Studies
University of Arkansas, Fayetteville
General Studies
NorthWest Arkansas Community College
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