Colter Sodja
Helena,MT
Summary
Experienced in customer service, specializing in cultivating strong customer relationships. Utilizes effective communication techniques and problem-solving skills to address customer needs promptly. Possesses knowledge of team collaboration and adaptability, ensuring seamless service delivery and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Production Operations Manager
Old Navy
03.2022 - 12.2024
- Duties: Process twice weekly shipments including leading the shipment team and managing back of store; Share front of store duties with other managers as Leader on Duty resolving customer service issues and providing support and supervision to cashiers and sales associates. Additional duties included merchandising and marketing support. Received special recognition from Regional Manager for card sales and units per transaction.
Inventory Control Specialist
Sportsman’s Warehouse
08.2021 - 01.2022
- Duties: Responsible for inventory control and audit; Provided general cashier support when necessary and backup salesman for camping and gift bar. I also served on the safety committee.
Owner
Sodja Lawn Service
05.2020 - 08.2020
- General lawn services including mowing, weed eating and sprinkler services.
Unloader
United Parcel Service
05.2018 - 08.2018
- Unloaded semi-trucks, sorted packages and loaded package cars.
Laborer
Dave’s Fencing
06.2016 - 08.2016
- Post hole digging and installation of vinyl, chain link and wood fencing.
Education
BA - Business Administration
Bemidji State University
Bemidji, MN05.2021
Diploma - undefined
Helena Senior High School
Helena, MT04.2016
Skills
- Complaint resolution
- Customer consultation
- Complaint handling
- Cash handling
- Customer focus
- Data entry
- Staff education and training
- Customer service
- Calm and professional under pressure
- Problem resolution
- Administrative and office support
- Computer skills
Timeline
Production Operations Manager
Old Navy
03.2022 - 12.2024
Inventory Control Specialist
Sportsman’s Warehouse
08.2021 - 01.2022
Owner
Sodja Lawn Service
05.2020 - 08.2020
Unloader
United Parcel Service
05.2018 - 08.2018
Laborer
Dave’s Fencing
06.2016 - 08.2016
Diploma - undefined
Helena Senior High School
BA - Business Administration
Bemidji State University
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