Coltin Lummus
Texas City,TX
Summary
Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
9
9
years of professional experience
Work History
General Manager
TINT'N
League City, Tx
10.2024 - Current
- Daily Operations Oversight: Ensure that all locations operate smoothly and efficiently
- Staff Scheduling: Create and manage employee schedules to ensure adequate coverage for both locations
- Inventory Management: Oversee inventory levels of materials required for services, such as window film, wraps, and coatings
- Quality Control: Implement and monitor quality assurance processes to maintain high service standards
- Standard Operating Procedures: Develop and enforce standard operating procedures for each service
- Recruitment and Hiring: Manage the hiring process for technicians and support staff
- Training and Development: Oversee training programs for new hires and ongoing training for existing staff on new techniques and products
- Performance Management: Conduct employee evaluations and provide feedback to promote improvement and development
- Customer Service Management: Ensure exceptional customer service is provided at both locations; handle customer inquiries and resolution of complaints
- Promotions and Packages: Design and implement promotional offers or service packages to attract new customers
- Client Follow-Ups: Develop follow-up procedures to maintain customer relationships post-service
- Budgeting and Forecasting: Prepare and manage budgets for both locations and forecast revenue based on service demand
- Financial Reporting: Analyze financial reports, sales data, and service efficiency to make informed business decisions
- Cost Control: Monitor expenses and work to reduce costs without sacrificing quality
- Marketing Strategy Development: Create and implement marketing strategies to promote services, increase brand awareness, and generate leads
- Online Presence Management: Oversee social media accounts and the business website to keep content current and engaging
- Community Engagement: Foster relationships with local businesses and organizations to enhance community presence and engagement
- Regulatory Compliance: Ensure that the business adheres to all local, state, and federal regulations concerning automotive services
- Safety Protocols: Implement safety measures and ensure compliance with health and safety regulations in the workplace
- Partnership Building: Establish partnerships with suppliers and vendors for quality materials and promotional opportunities
- Expansion Planning: Identify opportunities for business growth, such as opening additional locations or expanding service offerings
- Technology Utilization: Leverage software for scheduling, inventory management, and customer relationship management (CRM)
- Performance Metrics: Establish and monitor key performance indicators (KPIs) to assess staff productivity and service effectiveness
Team Leader/Media Crew
Grace Church
Houston, Texas
07.2019 - 11.2024
- Organize, help, train and support A/V teams for church activities every Sunday
- Troubleshoot any audio, media or display issues on Sunday mornings - Identify and fix A/V problems reported by A/V teams
- Maintain and record Inventory for A/V equipment which includes audio and video mixers, cables, mics, projectors, extenders, connectors, outlets, TVs and stage lighting
- Help the Media deacon to manage and purchase A/V equipment
- Demonstrates maturity in personal (and family) life
- Working with people from diverse backgrounds
- Effectively lead, train, and manage
- Ability to solve problems and meet deadlines
Owner/Sales/Marketing
Top Coat
League City, Texas
07.2016 - 10.2024
- Build relationships with clients, network using social media
- Hire and train staff of 3
- Social Media marketing and boosting, Achieving new leads
- Detail the interior and exterior of luxury cars, commercial fleets, trucks, boats and other vehicles
- Apply polishes, conditioners, waxes and/or masking materials to preserve, protect, and restore vehicle's interior and exterior
- Establish and maintain interpersonal relationships, build trust and grow our client base by providing exceptional customer service with each detailing
- Speaking and developing relationships with new and existing customers
- Present and sell company products/services based on the client's current need
- Provide excellent service to new and existing customers at all times
- Prospect and contact potential customers
Flagship Store Manager
Chemical Guys
Los Angeles/Houston, Ca/Tx
09.2020 - 09.2023
- Hire & Train a staff of 10
- Create monthly schedules keeping labor percentage under 20%
- Content creation, posting, and marketing/boosting
- Network & collaborate with nearby corporations like BMW USA and KCHILITES, Dave & Busters
- Works closely with the VP of marketing on ideas for new promotions to drive sales
- Training outside managers on event planning and hosting, Sales techniques and leading
- Plan, Setup and Host Bi-Weekly events drawing in new customers and new relations
- Establish and maintain interpersonal relationships, build trust and grow our client base by providing exceptional customer service with each transaction
- Speaking and developing relationships with new and existing customers
- Present and sell company products/services based on the client's current need
- Always provide excellent service to new and existing customers
- Prospect and contact potential customers
- I'm an effective leader with excellent communication skills, strong decision making abilities, and is able to excel in a fast paced, multi-tasking environment while meeting sales goals and maximizing profitability
Education
High School Diploma -
Paulding County High
Dallas, Georgia05-2018
Skills
- Operational oversight
- Inventory management
- Staff scheduling
- Quality control
- Recruitment and hiring
- Employee training
- Customer service
- Marketing strategy
- Sales expertise
- Staff management
References
Available Upon Request
References
References available upon request.
Timeline
General Manager
TINT'N
10.2024 - Current
Flagship Store Manager
Chemical Guys
09.2020 - 09.2023
Team Leader/Media Crew
Grace Church
07.2019 - 11.2024
Owner/Sales/Marketing
Top Coat
07.2016 - 10.2024
High School Diploma -
Paulding County High
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