COLTON BOOTHE
East Hampton,New York
Summary
Versatile professional with expertise in client engagement, event management, and process improvement. Adept at leveraging data insights to inform strategic decisions, streamline operations, and enhance customer satisfaction across various platforms and industries.
Overview
8
8
years of professional experience
Work History
Founder & Principal Photographer
Colton Gayle Photography
East Hampton, NY
05.2026 - Current
- Established and managed licensed fine art photography business, overseeing financial planning and legal administration.
- Executed field photography across diverse landscapes, specializing in wildlife, macro, and landscape imagery using digital and 35mm film formats.
- Led post-processing and fine-art print production, managing color accuracy, paper selection, archival backing, and protective packaging.
- Handled end-to-end customer relationships at live events, ensuring seamless POS checkout and fulfilling custom print requests.
- Designed mobile pop-up booth setups for regional art festivals to improve visibility and boost customer engagement.
- Conducted cost analysis of goods sold, streamlining print production to achieve net profit margins of 85%–96%.
- Managed retail inventory and pricing strategies for multiple SKUs, increasing average order value.
- Built and maintained e-commerce portfolio website, optimizing on-page SEO to drive organic web traffic.
Director of Customer Experience
Billfold
New York, New York
10.2018 - Current
- Managed operations for events hosting up to 45,000 attendees and over 700 POS terminals, generating more than $300 million in transaction revenue.
- Led implementation of POS systems for over 150 global events annually, ensuring smooth client onboarding and real-time support.
- Oversaw the implementation of new technologies to streamline customer interactions and support processes.
- Led cross-functional teams to implement customer feedback initiatives, enhancing service delivery.
- Acted as key liaison between clients and internal departments to provide tailored solutions for specific operational needs.
- Oversaw partner enablement initiatives, including onboarding frameworks for global channel partners, ensuring alignment with brand standards.
- Analyzed customer data to identify trends and inform strategic decision-making processes.
- Designed training programs for staff to elevate customer service skills and engagement.
Education
Bachelor of Arts - Political Science
Lehman College
Bronx, NY05-2029
Bachelor of Arts - Business Administration And Management
Lehman College
Bronx, NY05-2029
Certification -
Google Project Management
02-2025
Skills
- Client relationship management
- Onboarding management
- Partner success and retention
- Post-sale growth
- Customer service
- Cross-team collaboration
- Project management
- Process improvement
- Event troubleshooting
- Technical support
- Content creation and Google Suite
- Solution-oriented thinking
Interests And Passions
Live Music | Photography | Marathon Running | Mental Health Advocacy | Travel
Timeline
Founder & Principal Photographer
Colton Gayle Photography
05.2026 - Current
Director of Customer Experience
Billfold
10.2018 - Current
Bachelor of Arts - Political Science
Lehman College
Bachelor of Arts - Business Administration And Management
Lehman College
Certification -
Google Project Management