Colton Brach
Hamilton,VA
Summary
Highly motivated Manager with over 6 years experience in the Carwash industry with a proven track record of generating extraordinary revenue growth while controlling costs. Hands -on manager, highly engaged with customers and staff. Excelling in implementing leadership sustainability practices and leveraging advanced technologies to set new industry standards while fostering a collaborative focused team environment. Committed to identifying growth opportunities and staying ahead of budget to ensure continuous business success.
Overview
7
7
years of professional experience
Work History
General Manager
Flagship Carwash
11.2022 - Current
- Transformed an underperforming store into one of the Top Performing Express sites in the company generating over $1.3 million increase in sales in 2 years
- Increase membership sales from 415 to 2428 in 2 years while maintaining a 10% YTD Conversion Rate
- Maintained a 12% CPMH while using less labor hours compared to the budget
- Increased customer service experience scores
- Created a Leadership team which resulted in promotions of team members to management positions.
- Developed systems and procedures to improve operational quality and team efficiency
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing the customer satisfaction ratings.
- Managed financial aspects of store operations, including budget planning, expense tracking, weekly inventory and accurate record- keeping to maintain fiscal responsibility.
- Advanced knowledge of Micrologic POS system, AVW equipment including people movers, and Tommy Tunnel Controllers.
- Enhanced company culture through the introduction of team-building activities and initiatives.
- Trained new hires to perform cross-training exercises with experienced workers.
General Manager
Flagship Carwash
06.2022 - 10.2022
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Grew memberships sales by 50 % in 4 months
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Achieved targeted revenue growth by implementing effective sales strategies and tactics.
- Increased client base by identifying new business opportunities and developing strategic partnerships with local businesses.
Shift Leader
Flagship Carwash
01.2022 - 06.2022
- Improved customer satisfaction by addressing and resolving customer complaints promptly and professionally.
- Led store opening/closing procedures effectively, guaranteeing secure premises while adhering to established protocols.
- Assisted with employee training and development, fostering a strong team atmosphere focused on growth and success.
- Trained newly hired sales team in upselling techniques.
- Carry out managerial duties as the acting manager when SM or ASM were not present.
Customer Service Sales Representative
Flagship Carwash
06.2018 - 05.2021
- Connected with customers, recommend products and excite customers about purchase
- Maintained corporate visual and merchandising standards
- Achieved individual sales goals and customer service goals
- Acted professionally and represented company professionally
- Maintained good relationship with store management team and staff
- Greeted customers in genuine and friendly manner throughout store
- Presented sales quotes and buyers orders to customers
- Performed cashier duties accurately while processing all transactions per policy
- Presented favorable impression in dress, personal hygiene and business attitude
Retail Sales Associate
Home Goods
01.2018 - 05.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Education
Management and Administration Certification -
Lead Institution
12.2024
High School Diploma -
Fauquier High School
Warrenton, VA05.2021
Osha 500 Electricity
OSHA
05-2021
Skills
- Effective Communication
- Customer Service
- Sales
- Operational Efficiency
- Team Leadership
- Financial Management
- Customer Retention
- Inventory control
- Labor cost controls
- Health & Safety Compliance
- Recruiting and Development
Timeline
General Manager
Flagship Carwash
11.2022 - Current
General Manager
Flagship Carwash
06.2022 - 10.2022
Shift Leader
Flagship Carwash
01.2022 - 06.2022
Customer Service Sales Representative
Flagship Carwash
06.2018 - 05.2021
Retail Sales Associate
Home Goods
01.2018 - 05.2018
Management and Administration Certification -
Lead Institution
High School Diploma -
Fauquier High School
Osha 500 Electricity
OSHA
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