Dedicated and experienced professional skilled in social engagement, conflict resolution, and crisis management. Strong communication and teamwork abilities with the ability to adapt to changing situations in a fast-paced environment.
• Provide compassionate care and supervision to residents in an addiction recovery environment.
• Maintain accurate and confidential records of residents behaviors and progress.
• Coordinate care plans with other staff members.
• Respond to emergency situations and crises using de-escalation techniques.
• Ensure a clean, organized, and safe living environment for residents.
• Perform clerical duties such as answering phones, responding to inquiries, and maintaining records.
• Assist guests in a courteous and professional manner, aiding and providing information as needed.
• Inspect rooms and facilities to ensure cleanliness and compliance with quality standards.
• Provide exceptional customer service, including attentiveness and professionalism to ensure a positive experience.
• Hired trained and developed staff; held weekly meetings to discuss department goals and deliverables.
• Assist in oversight of daily operations, including scheduling, inventory management, and staff supervision.
• Engage with community members to build trust, address concerns, and promote crime prevention initiatives.
• Patrol assigned areas to prevent and deter crime, respond to emergencies, and enforce laws and regulations.
• Demonstrate professionalism, integrity, and a commitment to service with fairness and respect.