Colton Clark
Crandall,TX
Summary
Executive Health Clinic Staff Coordinator with extensive experience in optimizing scheduling processes and enhancing employee satisfaction. Proven track record in process improvement, personnel management, and cross-departmental coordination. Strong skills in administrative leadership, project coordination, and regulatory compliance, offering a proactive approach to advancing organizational efficiency and productivity.
Professional coordinator skilled in managing team schedules and enhancing operational efficiency. Known for reliability and adaptability, ensuring smooth transitions and successful team collaboration. Expertise in conflict resolution and effective communication, valued by employers for maintaining high standards and achieving results.
Overview
4
4
years of professional experience
Work History
Executive Health Clinic Staff Coordinator
University of Texas Southwestern Medical Center
12.2021 - Current
- Streamlined the scheduling process for more efficient time management and improved employee satisfaction.
- Maintained accurate personnel records for all employees, ensuring confidentiality while adhering to legal requirements.
- Coordinated cross-departmental projects, ensuring timely completion and integration of initiatives.
- Boosted overall team productivity by identifying inefficiencies in workflows and implementing targeted strategies for improvement.
- Developed comprehensive training materials, resulting in higher staff competency and reduced turnover rates.
- Collaborated with senior leadership to establish annual departmental goals aligned with organizational objectives.
- Served as a liaison between upper management and staff teams, effectively communicating expectations while addressing concerns.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Established clear lines of responsibility within the department to promote accountability among team members.
- Generated detailed reports and presented findings to management, highlighting progress toward organizational goals and areas requiring further attention.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Facilitated conflict resolution between team members through mediation and open communication channels, maintaining a healthy work environment.
Clinic Staffing Assistant III
University Of Texas Southwestern Medical Center
12.2021 - 02.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized workflow processes through effective communication between departments regarding authorization needs and statuses.
- Supported clinical staff by providing timely updates on the status of prior authorizations for various services.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Processed referral requests from patients, doctors and other health care professionals.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Established strong relationships with external providers, facilitating seamless communication and collaboration in patient care.
- Enhanced regulatory compliance by developing and implementing robust policies and procedures.
- Coordinated responses to inquiries from regulators, demonstrating commitment to transparency and cooperation.
Machine Operator
PepsiCo
10.2020 - 08.2021
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
- Adhered to strict quality control measures, guaranteeing consistent product output that met or exceeded customer expectations.
- Performed preventative maintenance tasks consistently which resulted in fewer breakdowns requiring costly repairs.
- Participated in cross-functional teams focused on achieving company-wide goals related to safety, quality, and productivity improvements.
Education
Associate of Science - Business Administration
Collin College
Plano, TX12-2024
Skills
- Decision-making capabilities
- Training and mentoring
- Employee Relations
- Scheduling and calendar management
- Administrative Leadership
- Administration and Operations
- Process Improvement
- Project Coordination
- Administrative Oversight
- Accounts reconciliation
- CRM Software
UT Southwestern Awards Received
The Strauss Award: Received in 2023
The award recognizes employees who:
- Exemplify excellence and professionalism
- Serve as role models for others
- Share a spirit of volunteerism
- Demonstrate dedication to teamwork
- Show compassion for patients, guests, and co-workers
Meritorious Service Award: Received in 2023
Winners receive a monetary award in addition to the honor and respect of their peers, supervisors, and the UT Southwestern community for extraordinary service.
Multiple PACT Card Awards: (2 Blue PACT awards received 2022-2023) (1 Silver PACT award received in 2022)
PACT Cards recognize excellence for: Problem solving. Ability, Attitude, and Accountability. Communications, Contribution, and Collaboration.
Timeline
Executive Health Clinic Staff Coordinator
University of Texas Southwestern Medical Center
12.2021 - Current
Clinic Staffing Assistant III
University Of Texas Southwestern Medical Center
12.2021 - 02.2024
Machine Operator
PepsiCo
10.2020 - 08.2021
Associate of Science - Business Administration
Collin College
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