Colton Crawford
Bennington,VT
Summary
Proven Manager at Hollister Appliance with a track record of enhancing business performance and customer satisfaction. Excelled in financial management and customer service, significantly improving workflow efficiency and resolving high-level inquiries. Skilled in marketing and adept at fostering customer relationships, consistently ensuring quality standards and cost-effectiveness.
Overview
6
6
years of professional experience
Work History
Manager
Hollister Appliance
Bennington, VT
10.2018 - Current
- Analyzed business performance data and forecasted business results for upper management.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Evaluated individual and team business performance and identified opportunities for improvement.
Education
Associate of Applied Science - Business Administration And Management
Hudson Valley Community College
Troy, NY05-2024
Skills
- Marketing
- Work prioritization
- Performance evaluations
- Risk management
- Sales management
- Customer relationship management (CRM)
- Financial management
- Customer service
- Time management
Timeline
Manager
Hollister Appliance
10.2018 - Current
Associate of Applied Science - Business Administration And Management
Hudson Valley Community College
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