Colton Day
Carmel,IN
Summary
Highly organized and detail-oriented professional with strong work ethic, troubleshooting skills and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing team projects, business processes and customer service best practices. Self-motivated, brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff. Well versed in problem solving within department as well cross departmental.
Overview
7
7
years of professional experience
Work History
Success Coordinator Lead Supervisor
V Shred
2024.05 - Current
- Managed Success Coordinator departments project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- In charge of hiring process (interviewing, onboarding, and developed/training of new hire).
- Collaborated with initial sales department.
- Helped develop in house renewal team for client retention and upsell of programs
- Collaboration with other departments heads across training team, renewal team and customer service.
- Oversaw data and metrics for refund request/retention, renewal sales and conversion rates.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Led meetings with department as well as cross departmental meeting.
Success Coordinator Lead
V Shred
2022.12 - 2024.05
- Entered data, generated reports, and produced tracking documents.
- Monitored performance metrics consistently and implemented corrective actions when needed, contributing to continuous improvement initiatives.
- Worked closely with other Success Coordinator Leads to co-manage the department.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
- Performed quarterly performance reviews for all direct reports as well as quality assurance checks on weekly basis.
- Developed protocols on how to perform daily and weekly tasks.
- Created (weekly/monthly) schedule for team.
- Worked with new hires for onboarding and development.
Success Coordinator
V Shred
2022.08 - 2022.12
- Fielded refund request and refund retention.
- Assisted clients in onboarding.
- Worked with training team to collaborate efforts to ensure clients best and most successful journey.
- Gathered and managed data such as client survey.
- Oversaw, reassignments, pauses, and restarts of clients programs.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Preformed quality assurance checks on other Elite tier trainers to ensure clients were getting best care/product.
High Ticket Elite Trainer
V Shred
2022.05 - 2022.08
- Worked as coach for clients who were exclusive members of the Elite training programs (with 60-90 clients at anytime on roster)
- Ensures clients supplement orders were fulfilled.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Assisted in client renewals/retention as their programs were reaching conclusion.
Custom Coaching Trainer
V Shred
2021.03 - 2022.05
- Provided custom coaching of nutrition and training to clients.
- Managed roster of clients of 200-400 clients per month.
- Preformed quality assurance checks on other trainers to ensure clients were getting best care/product.
- Client retention by converting new clients to renewals.
Independent Personal Trainer
Self
2018.02 - 2021.03
- Promoted overall wellness in clients through self-care education on topics like stress management, sleep habits, hydration practices.
- Generated increased revenue for the business by offering additional services such as boot camp classes or specialized workshops.
- Established long-term relationships with clients by providing exceptional service, support, and motivation.
- Enhanced client experience by offering nutritional guidance and developing customized meal plans to support fitness goals.
Sales Representative
AT&T
2017.12 - 2018.02
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Education
High School Diploma -
Centerville High School
Centerville, OH05.2014
Skills
- Customer Service
- Data Entry
- Work Planning and Prioritization
- Relationship Building
- Project Coordination
- Schedule Coordination
- Process Improvement
- Staff Management
Timeline
Success Coordinator Lead Supervisor
V Shred
2024.05 - Current
Success Coordinator Lead
V Shred
2022.12 - 2024.05
Success Coordinator
V Shred
2022.08 - 2022.12
High Ticket Elite Trainer
V Shred
2022.05 - 2022.08
Custom Coaching Trainer
V Shred
2021.03 - 2022.05
Independent Personal Trainer
Self
2018.02 - 2021.03
Sales Representative
AT&T
2017.12 - 2018.02
High School Diploma -
Centerville High School
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