Summary
Work History
Education
Skills
Quote
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Colton Duke

Colton Duke

Summary

Motivated and adaptable professional with a passion for serving others in high-pressure situations. Possessing excellent problem-solving skills, technical proficiency, and the ability to work effectively in dynamic, fast-paced environments. Eager to transition into a career in Firefighting/EMS, bringing a strong sense of duty, a commitment to serving others, and the ability to stay calm and focused in tense situations. Currently pursuing relevant certifications and training to develop the necessary skills for a successful career in emergency services

Work History

Sales Director

Mallard Management Group, Inc
2014 - 2017
  • Attended regional leaders meetings and sales conferences to maintain up to date knowledge and network with industry contacts.
  • Regularly exceeded targeted sales goals by 20-30%
  • Trained new hires in sales tactics, brand representation, and the importance of client relationships and customer service
  • Reinvented how team interacts with prospective clients by developing an innovative and creative sales pitch while driving a customer first mentality
  • Kept team of sales representatives motivated to hit and exceed sales goals.

Loan Officer

Quicken Loans (Rocket Mortgage)
2017 - 2018
  • Answered 40+ telephone inquiries per day on banking products including home buying and refinancing needs.
  • Assessed clients' financial situations to develop strategic financial planning solutions using their mortgage.
  • Trained & Assisted new Loan Officers in sales strategies and company processes.
  • Originated, reviewed, processed, closed and administered customer loan proposals.

IT Administrator

Delaware North Sportservice
01.2023 - Current
  • Administered and supported POS systems across multiple locations within LCA, ensuring real-time transaction processing, minimizing downtime, and performing troubleshooting to resolve issues quickly.
  • Provided tier 1-2 support for arena staff regarding desktop computers, laptops, printers, and mobile devices. Including setting up new systems, configuring operating systems, and resolving technical problems.
  • Led the integration and setup of new IT systems during arena events and offseason, coordinating with external vendors and internal teams to deploy new equipment.
  • Trained and supported staff on IT-related tools and procedures, promoting best practices and ensuring high user adoption of technology solutions.

Patient Services

University Of Michigan Hospital
12.2018 - 01.2023
  • Assisted Patients with online portal access and navigation.
  • Delivered remote and onsite technical support for patients and employees.
  • Communicated with patients via phone and portal to confirm appointments and convey messages from nursing/providers.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and patient portal usage.

Education

High School Diploma -

Garden City High School
Garden City, MI
2013

Skills

  • Proven analytical, problem-solving, and troubleshooting skills
  • Exceptional interpersonal and communication skills
  • Technical Proficiency
  • Adaptability
  • Detail oriented
  • Relationship Management

Quote

Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt

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Colton Duke