Colton Duke
Summary
IT professional with experience managing and supporting technology systems in a dynamic sports/entertainment setting. Proficient in overseeing the daily operation of POS systems, printers, and computers, ensuring high availability and performance during peak event times. Known for building strong relationships with internal teams, vendors, and staff, delivering proactive IT support with an emphasis on communication and collaboration. Committed to providing exceptional service and maintaining a smooth operational flow through effective problem-solving, system troubleshooting, and timely resolutions. Focused on both the technical and interpersonal aspects of IT, ensuring a seamless experience for both employees and guests.
Overview
2025
2025
years of professional experience
Work History
IT Administrator
Delaware North Sportservice
01.2023 - Current
- Administered and supported POS systems across multiple locations within LCA, ensuring real-time transaction processing, minimizing downtime, and performing troubleshooting to resolve issues quickly.
- Provided tier 1-2 support for arena staff regarding desktop computers, laptops, printers, and mobile devices. Including setting up new systems, configuring operating systems, and resolving technical problems.
- Led the integration and setup of new IT systems during arena events and offseason, coordinating with external vendors and internal teams to deploy new equipment.
- Trained and supported staff on IT-related tools and procedures, promoting best practices and ensuring high user adoption of technology solutions.
Patient Services
University Of Michigan Hospital
12.2018 - 01.2023
- Assisted Patients with online portal access and navigation.
- Delivered remote and onsite technical support for patients and employees.
- Communicated with patients via phone and portal to confirm appointments and convey messages from nursing/providers.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and patient portal usage.
Senior Loan Officer (Team Lead)
Quicken Loans (Rocket Mortgage)
2017 - 2018
- Answered 40+ telephone inquiries per day on banking products including home buying and refinancing needs.
- Assessed clients' financial situations to develop strategic financial planning solutions using their mortgage.
- Trained & Assisted new Loan Officers in sales strategies and company processes.
- Originated, reviewed, processed, closed and administered customer loan proposals.
Sales Director
Mallard Management Group, Inc
2014 - 2017
- Attended regional leaders meetings and sales conferences to maintain up to date knowledge and network with industry contacts.
- Regularly exceeded targeted sales goals by 20-30%
- Trained new hires in sales tactics, brand representation, and the importance of client relationships and customer service
- Reinvented how team interacts with prospective clients by developing an innovative and creative sales pitch while driving a customer first mentality
- Kept team of sales representatives motivated to hit and exceed sales goals.
Education
High School Diploma -
Garden City High School
Garden City, MI2013
Skills
- Proven analytical, problem-solving, and troubleshooting skills
- Exceptional interpersonal and communication skills
- Hardware Installation
- Technical Support
- IT Asset Management
- Relationship Management
Timeline
IT Administrator
Delaware North Sportservice
01.2023 - Current
Patient Services
University Of Michigan Hospital
12.2018 - 01.2023
High School Diploma -
Garden City High School
Senior Loan Officer (Team Lead)
Quicken Loans (Rocket Mortgage)
2017 - 2018
Sales Director
Mallard Management Group, Inc
2014 - 2017
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