Colton Gugel
Sutherlin,OR
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
7
7
years of professional experience
Work History
Food Service Worker
Department Of Veterans Affairs
06.2022 - Current
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Plated hot meals and salads in aesthetically pleasing arrangements.
- Combined ingredients according to precisely written recipes to produce top-quality food and minimized preparation time and food waste.
- Monitored and maintained proper spacing of food products from floor, ceiling and shelving and confirmed adequate airflow and positioning of products for optimal food safety.
- Prepared and cooked items requiring little or no processing such as hot cereals, concentrated or dehydrated soups, sauces and gravies.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Chopped vegetables, cut up fruit and prepared sauces when kitchen staff was busy.
- Followed sanitary food handling procedures, focused on correct use of covers and labels and discarded ingredients by expiration date.
- Restocked supplies and prepared additional ingredients during downtime.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Learned other teammates' work tasks to train as backup.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Circulated kitchen area to receive work assignments and identify support tasks.
- Inspected equipment, freezers, refrigerators and warming lamps to check compliance with safe operating levels.
- Organized trays and salads in aesthetically pleasing arrangements.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Assisted cooks in meal and ingredient preparation.
- Retained active knowledge of campus and where to deliver trays to customers in Urgent Care and Short Stay.
- Strictly followed security guidelines when delivering trays to patients by asking for minimum of two forms of identification.
- Broken down and maintained various pieces of equipment in dish area.
- Quickly adapted to unfamiliar situations while working on tray-line by moving all required utensils and condiments to different locations.
- Assisted cooks by changing textures and thicknesses of various drinks and foods to required specifications.
- Quickly and safely delivered and retrieved food carts from PCU wards.
- Preformed all normal duties safely and efficiently during scheduled power outages.
- Streamlined food preparation processes for increased efficiency and reduced waste.
- Assembled and mixed salad ingredients and dessert items, including gelatin molds and fruit crisps
- Weighs, measures, and assembles ingredients for regular and modified diets
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
Retail Meat Cutter
Crystal Creek Meats
11.2021 - 08.2022
- Cut meats to customer specifications and answered questions about specialty products.
- Maintained and stocked display cases by transporting wrapped products from work area or cooler to display cases.
- Performed meat inspections and checked temperature environment to maximize food safety.
- Cut, trimmed and ground meats such as beef, pork and poultry to prepare for packaging and sale.
- Prepared poultry by cleaning, cutting and discarding inedible parts.
- Used boning knife, skewers and twine to shape, lace and tie roasts.
- Decreased meat waste by 10% through effective and accurate storage.
- Educated multiple staff members on specialty meat cuts, food handling methods and sanitation guidelines.
- Assisted multiple customers daily by taking and filling special orders and making product suggestions.
- Verified proper inventory levels, product quality and freshness to prevent sale of spoiled products.
- Analyzed meat temperatures for safety and quality and monitored heat conditions for stability according to HACCP guidelines
- Adhere to safety and cleanliness standards and maintained equipment.
Retail Supervisor
Southern Oregon Goodwill
12.2019 - 03.2020
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Trained and oriented associates to maximize team performance.
- Engaged associates in daily operations through open communication and upbeat team meetings.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
- Followed HACCP safety guidelines for correctly receiving and distributing foods.
- Created timely and accurate inventory, cash and production reports for senior managers.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Recruited, managed and motivated 6-member retail team to give every guest positive and memorable experiences.
- Submitted reports to senior management to aid in business decision-making and planning.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Maintained clean, adequately stocked and organized store by streamlining daily operations.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Convenient Store Clerk, Team Leader
Asmina Sohel Inc./Shirtcliff Oil
02.2017 - 12.2019
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Led team of 3 members while providing exceptional customer service.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Adhered to rigorous standards for customer service, merchandising and operational safety.
- Assisted with new hire processing and existing training programs.
- Partnered with managers to identify and capitalize on sales trends and brand initiatives.
- Coordinated weekly meetings for internal and external groups.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Optimized customer support by establishing collaborative service environment.
- Positioned as go-to person for up to 5 staff members, troubleshooting complex administrative and training issues promptly.
- Participated in cross-functional team-building activities.
- Practiced safe and sanitary cleaning procedures in line with State of Oregon Health Department health regulations.
Education
High School Diploma -
Sutherlin High School
Sutherlin, OR06.2015
Skills
- Knowledge of Dietary Restrictions
- Regulatory Requirements
- Rotation Procedures
- Food Handling Standards
- Interpersonal Skills
- Temperature Requirements
- Dishwasher Operation
- Food and Safety Standards
- Covid-19 Safety Protocols
- Food Preparation
- Productivity and Efficiency
- Working Quickly
- Cleaning and Sanitation
- Fast-Paced Environment
- Knife Use
- Verbal and Written Communication
- Heavy Lifting Capacity
- Servsafe Certification
- Patient Dietary Requirements
- Station Preparation
- Food Tray Delivery
- Food and Beverage Preparation
- Special Requests
- Utensils and Equipment
- Goal Establishment
- Food Plating and Assembly
- Conflict Negotiation
- Work Coordination
- Maintain Food Safety
- Preservation Methods including labeling and dating
- Sweeping and Mopping
- Tray Assembly
- Kitchen Staff Support
- Workstation Sanitation
- FIFO Procedures
- Multitasking
- Able to demonstrate and implement IDDSI procedures and testing
- Can independently prepare and cook various items for regular and therapeutic diets
- The ability to follow menus, production sheets, and recipes to prepare items in the quantity needed
- Able to Grill eggs, meat patties, pancakes, French toast; broils meats; make cold sandwich fillings and assembles a variety of sandwiches
- Has the ability to slice meat items by hand, conforming to specific size requirements or weight specifications
- Is able to prepares fresh, canned, and frozen vegetables
- Prepares and heats convenience items, and prepares pureed foods and adjusts consistency with thickeners
- Washes, peels, and cuts fruits and vegetables
- Plans cooking processes to produce meals on time and at the proper temperature which may require coordination of cooking several items with different cooking times
Timeline
Food Service Worker
Department Of Veterans Affairs
06.2022 - Current
Retail Meat Cutter
Crystal Creek Meats
11.2021 - 08.2022
Retail Supervisor
Southern Oregon Goodwill
12.2019 - 03.2020
Convenient Store Clerk, Team Leader
Asmina Sohel Inc./Shirtcliff Oil
02.2017 - 12.2019
High School Diploma -
Sutherlin High School
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