Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Colton Hoback

Forsyth,US

Summary

Detail-oriented and proactive retail professional with experience in inventory management, product selection, and vendor coordination. Successfully optimized small-space inventory systems, maintained stock levels, and ensured product availability in a high-volume, compliance-driven environment. Recognized for leadership, product expertise, and operational efficiency, leading to promotion as a senior customer consultant. Skilled in analyzing customer trends, supporting purchasing decisions, and collaborating across departments to meet sales and compliance goals. Currently involved in a statewide onboarding and training program to reinforce process consistency and operational standards across multiple locations. Approachable and adaptable, always open to new challenges.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Senior Customer Consultant/Inventory Specialist

Beyond/Hello
01.2024 - Current
  • Promoted to Senior Customer Consultant in recognition of strong performance, leadership, and in-depth product knowledge
  • Collaborated with a select team to design and implement a new inventory management system, significantly improving efficiency and organization within a limited storage space
  • Currently participating in a 'Train the Trainer' program to become an Onboarding Ambassador, which will involve traveling to all Beyond/Hello locations across the state to train and mentor new hires
  • Escalated issues to proper supervisors when standard processes were not effective.
  • Sought ways to improve processes and services provided.
  • Manage all aspects of Seed Talent, ensuring team members complete required training and remain compliant with industry regulations
  • Provide knowledgeable product recommendations to ensure a positive customer experience and compliance with company policies
  • Stay informed on cannabis strains, products, and industry trends, sharing expertise with team members to enhance overall product knowledge
  • Monitor inventory levels, ensuring the store remains well-stocked and communicating restock needs to the Store Manager
  • Support new and existing team members by offering guidance on product selection, compliance requirements, and customer interactions
  • Oversee daily operations, including cash handling, ID verification, discount application, and adherence to regulatory standards
  • Maintain a clean, organized, and professional retail environment while fostering a collaborative team culture
  • Perform opening and closing procedures, address customer and team concerns, and provide daily operational updates to management
  • Delivered accurate and professional customer service, assisting patrons with product information and resolving inquiries or directing them appropriately
  • Conducted guided sales floor tours and made tailored product recommendations based on ongoing research and deep product knowledge

Owner/Operator

Independant Car Detailing
05.2022 - Current
  • Founded and operate a sole-proprietorship detailing business, managing all aspects of operations including scheduling, client communication, and service delivery.
  • Developed and nurtured lasting customer relationships by projecting image and responding quickly to logistical and scheduling issues.
  • Kept all areas and equipment functional and well-organized to promote business performance.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed day-to-day business operations.
  • Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
  • Manage inventory and supply purchasing to maintain consistent product availability and control cost.
  • Provide full-service interior and exterior vehicle detailing, including paint decontamination, hand washing, waxing, vacuuming, shampooing, stain removal, and odor elimination.
  • Safely and effectively use professional-grade products and equipment to restore and maintain vehicles appearance.
  • Deliver high-quality results and meet or exceed expectations to generate repeat business and positive word-of-mouth.

Customer Consultant

Beyond/Hello
06.2023 - 01.2024
  • Maintained up-to-date understanding of medical and member benefits, discounts, and promotions, while actively promoting membership sign-ups
  • Ensured proper handling of cannabis products in line with company safety protocols and regulatory compliance standards
  • Maintained store cleanliness and organization by restocking inventory, sanitizing surfaces, and performing general housekeeping tasks
  • Operated POS systems and handled transactions efficiently and accurately, following all cash-handling procedures
  • Collaborated with team members to meet sales goals, uphold compliance standards, and deliver an excellent customer experience
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Sought ways to improve processes and services provided.
  • Answered questions about medicinal and recreational uses and effects and qualities of different strains.

Insurance Adjuster

State Farm
11.2022 - 06.2023
  • Examine titles to property to determine validity and act as company agent in transactions with property owners
  • Review police reports, medical treatment records, medical bills, or physical property damage to determine the extent of liability
  • Negotiate claim settlements and recommend litigation when settlement cannot be negotiated
  • Investigate and assess damage to property and create or review property damage estimates
  • Analyze information gathered by investigation, and report findings and recommendations
  • Prepare report of findings of investigation
  • Examine claims forms and other records to determine insurance coverage
  • Interview or correspond with claimants, witnesses, police, physicians, or other relevant parties to determine claim settlement, denial, or review
  • Examined claims forms and other records to determine insurance coverage.
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.

Verizon Rep

Best Buy
04.2021 - 11.2022
  • Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs
  • Processes sales transactions including online and in-person orders while handing off customers to General Advisors for returns and exchanges
  • Achieves team and individual goals while enabling an excellent customer shopping experience
  • Applies a high level of product knowledge and expertise through ongoing learning and certifications to enable an excellent customer shopping experience
  • Uses available tools to stay current on promotional initiatives and helps execute profitable growth through critical business drive times
  • Engages with customers for consultations whether it be in-store, over the phone, or chat options online
  • Generates future opportunities by discovering the deeper needs of our customers to build lasting relationships
  • Embraces our learning culture to continuously improve existing skills while acquiring new ones in support of customer obsession and advancing their contribution
  • Maintains assigned department's merchandising and readiness to serve customers
  • Provides feedback on products and customer engagement with vendor partners, representatives, and market teams
  • Acts as trusted subject matter expert, brand advocate, and product champion for specified vendor product assortment
  • Coaches and trains coworkers on new vendor technology and services
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.

Design Consultant

Liaison Home Automations
04.2020 - 04.2021
  • Meet with clients to discuss technological solutions for everyday life in the home or office
  • Design and engineer system for customers spaces based off of consult with the customer
  • Build out solutions for customers using virtual reality to bring the future experience to life
  • Meet with installation crew to discuss the day works and our goals for the day
  • Consistently stayed under client's budget for projects.
  • Prepared original and relevant options for clients suitable to individual requirements.
  • Led engineering teams to successfully complete projects on time and within budget.
  • Implemented automated systems to improve accuracy and efficiency of engineering processes.
  • Conducted research to identify and evaluate new technologies and concepts.
  • Analyzed and interpreted customer requirements to develop engineering solutions.

Retail Advisor

Best Buy
08.2019 - 04.2020
  • Welcome and engage with customers in a warm, friendly manner
  • Serve as a brand ambassador by bringing your passion for people and technology together to serve our customers
  • Recommend products and solutions that meet customers' needs
  • Assist customers with their purchases, returns and exchanges
  • Apply the appropriate knowledge and expertise through ongoing learning and development
  • Unload trucks and record store inventory
  • Prepare products to be shipped to other stores and customers' homes
  • Stock shelves and organize merchandise displays to help customers see what's possible and quickly purchase products
  • Follow established safety guidelines while operating store equipment
  • Replenish products daily to ensure they're fully stocked on the sales floor
  • Ensure products are properly secured to reduce loss and eliminate hazards
  • Process online orders and assist other employees with store pickup orders

Education

High School Diploma - Business/Agriculture

Maroa-Forsyth High School
Maroa, Illinois
07.2020

Certificate of Education - Business management

Midland Institute for Entrepreneurship
Effingham, Illinois
05.2020

FFA State Degree - Agriculture

Maroa-Forsyth High School
Maroa, Illinois
01.2020

FFA Green Hand Degree - Agriculture

Maroa-Forsyth High School
Maroa, Illinois
12.2019

Certified Sales Trainer - Sales

Best Buy Training
St Louis, Missouri
08.2019

Skills

  • Customer Engagement Skills
  • Technology Adaptability
  • Effective Organization
  • Extensive Sales Background
  • Accurate Data Entry
  • Meticulous Attention to Detail
  • Microsoft Office Proficiency
  • Customer satisfaction
  • CRM software

Certification

  • Creating Entrepreneurial Opportunities (CEO) program, Midland Institute for Entrepreneurship
  • Certified Sales Advisory, Best Buy Corporate
  • Certified Trainer, Best Buy Corporate
  • Train the Trainer, Beyond/Hello (currently enrolled)


Timeline

Senior Customer Consultant/Inventory Specialist

Beyond/Hello
01.2024 - Current

Customer Consultant

Beyond/Hello
06.2023 - 01.2024

Insurance Adjuster

State Farm
11.2022 - 06.2023

Owner/Operator

Independant Car Detailing
05.2022 - Current

Verizon Rep

Best Buy
04.2021 - 11.2022

Design Consultant

Liaison Home Automations
04.2020 - 04.2021

Retail Advisor

Best Buy
08.2019 - 04.2020

Certificate of Education - Business management

Midland Institute for Entrepreneurship

FFA State Degree - Agriculture

Maroa-Forsyth High School

FFA Green Hand Degree - Agriculture

Maroa-Forsyth High School

Certified Sales Trainer - Sales

Best Buy Training

High School Diploma - Business/Agriculture

Maroa-Forsyth High School

Similar Profiles

CREATE PROFILE