Colton Hall
Wausau,WI
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Damper Grade New
Greenheck Group
2023.08 - Current
- Delivered correct work to production lines based on line request.
- Maintained clean, orderly work environment free of hazards.
- Verified quantity and description of materials received by checking merchandise against packing list.
Crate Department Lead
Greenheck Group
2022.07 - 2023.08
- Including daily reporting to upper management and reporting any issues that arise
- Communicated with managers of other departments to maintain transparency.
- Frequently inspected production area to verify proper equipment operation.
- Generated reports detailing findings and recommendations.
- Drove forklifts, pallet jacks and other equipment to move materials.
Patient Service Representative
EYE CLINIC OF WISCONSIN
2021.02 - 2022.07
- Maintaining and adjusting over 15 different doctors' schedules across 4 different locations. Adjusting them as needed and contacting patients promptly.
- Prioritized daily work between answering phone calls from patients for scheduling appointments, answering questions, etc.
- Assisted patients in filling out check-in and payment paperwork.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Balanced deposits and credit card payments each day.
- Filed and maintained patient records following HIPAA regulations.
Retail Sales Consultant
AT&T
2020.10 - 2021.01
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Greeted customers and helped with product questions, selections, and purchases.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Engaged in friendly conversation with customer to better uncover individual needs
Customer Service Representative
Salelytics
2017.02 - 2020.10
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
Retail Sales Associate
Best Buy
2016.07 - 2017.04
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeled items, and arranged according to size or color.
- Managed efficient cash register operations.
- Maintained up-to-date knowledge of store sales, payment policies, and security standards.
- Developed strong rapport with customers and created a positive impression of the business.
Guest Service Associate
Mount View Mobil Gas Station
2014.05 - 2017.01
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
- Walked through properties to maximize guest safety and clear areas of trash and debris
- Trained and mentored new employees on company procedures and safety protocols
- Facilitated sales of services and goods
Retail Associate
Dunham's Sporting Goods
2015.08 - 2016.12
- Maintained a clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeled items, and arranged according to size or color.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Mosinee High School
Mosinee, WI06.2014
Skills
- Customer Service (10 years)
- Phone Etiquette
- Microsoft Office
- Leadership
- Administrative experience (5 years)
- Work Planning and Prioritization
- Documentation And Reporting
- Interpersonal Communication
- Task Delegation
Timeline
Damper Grade New
Greenheck Group
2023.08 - Current
Crate Department Lead
Greenheck Group
2022.07 - 2023.08
Patient Service Representative
EYE CLINIC OF WISCONSIN
2021.02 - 2022.07
Retail Sales Consultant
AT&T
2020.10 - 2021.01
Customer Service Representative
Salelytics
2017.02 - 2020.10
Retail Sales Associate
Best Buy
2016.07 - 2017.04
Retail Associate
Dunham's Sporting Goods
2015.08 - 2016.12
Guest Service Associate
Mount View Mobil Gas Station
2014.05 - 2017.01
High School Diploma -
Mosinee High School