Summary
Overview
Work History
Education
Skills
Timeline
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Colton Hall

Wausau,WI

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience

Work History

Damper Grade New

Greenheck Group
08.2023 - Current
  • Delivered correct work to production lines based on line request.
  • Maintained clean, orderly work environment free of hazards.
  • Verified quantity and description of materials received by checking merchandise against packing list.

Crate Department Lead

Greenheck Group
07.2022 - 08.2023
  • Including daily reporting to upper management and reporting any issues that arise
  • Communicated with managers of other departments to maintain transparency.
  • Frequently inspected production area to verify proper equipment operation.
  • Generated reports detailing findings and recommendations.
  • Drove forklifts, pallet jacks and other equipment to move materials.

Patient Service Representative

EYE CLINIC OF WISCONSIN
02.2021 - 07.2022
  • Maintaining and adjusting over 15 different doctors' schedules across 4 different locations. Adjusting them as needed and contacting patients promptly.
  • Prioritized daily work between answering phone calls from patients for scheduling appointments, answering questions, etc.
  • Assisted patients in filling out check-in and payment paperwork.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Balanced deposits and credit card payments each day.
  • Filed and maintained patient records following HIPAA regulations.

Retail Sales Consultant

AT&T
10.2020 - 01.2021
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Engaged in friendly conversation with customer to better uncover individual needs

Customer Service Representative

Salelytics
02.2017 - 10.2020
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.

Retail Sales Associate

Best Buy
07.2016 - 04.2017
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeled items, and arranged according to size or color.
  • Managed efficient cash register operations.
  • Maintained up-to-date knowledge of store sales, payment policies, and security standards.
  • Developed strong rapport with customers and created a positive impression of the business.

Guest Service Associate

Mount View Mobil Gas Station
05.2014 - 01.2017
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
  • Walked through properties to maximize guest safety and clear areas of trash and debris
  • Trained and mentored new employees on company procedures and safety protocols
  • Facilitated sales of services and goods

Retail Associate

Dunham's Sporting Goods
08.2015 - 12.2016
  • Maintained a clean sales floor and straightened and faced merchandise.
  • Stocked merchandise, clearly labeled items, and arranged according to size or color.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

High School Diploma -

Mosinee High School
Mosinee, WI
06.2014

Skills

  • Customer Service (10 years)
  • Phone Etiquette
  • Microsoft Office
  • Leadership
  • Administrative experience (5 years)
  • Work Planning and Prioritization
  • Documentation And Reporting
  • Interpersonal Communication
  • Task Delegation

Timeline

Damper Grade New

Greenheck Group
08.2023 - Current

Crate Department Lead

Greenheck Group
07.2022 - 08.2023

Patient Service Representative

EYE CLINIC OF WISCONSIN
02.2021 - 07.2022

Retail Sales Consultant

AT&T
10.2020 - 01.2021

Customer Service Representative

Salelytics
02.2017 - 10.2020

Retail Sales Associate

Best Buy
07.2016 - 04.2017

Retail Associate

Dunham's Sporting Goods
08.2015 - 12.2016

Guest Service Associate

Mount View Mobil Gas Station
05.2014 - 01.2017

High School Diploma -

Mosinee High School

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Colton Hall