Colton Hartman
Kansas City,MO
Summary
Dynamic professional with expertise in asset protection, investigations, AI integration, and safety leadership. Proven track record of reducing risk, driving operational efficiency, and leading cross-functional teams to measurable results. Skilled in loss prevention, fraud detection, private investigation, data security, and workforce training, with a reputation for combining analytical insight and hands-on leadership to create safe, efficient, and customer-focused environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Private Investigator
Veracity Research Company Investigations
Denton, TX
11.2025 - Current
- Conducted thorough background investigations and surveillance to gather evidence for civil and criminal cases.
- Analyzed complex data sets to identify patterns and develop actionable insights for clients.
- Collaborated with legal teams to prepare detailed reports and affidavits supporting case strategies.
- Led investigations utilizing advanced surveillance technologies, enhancing efficiency in evidence collection.
- Oversaw compliance with legal standards during investigative processes, ensuring integrity of findings.
- Collected documentation such as witness statements, video recordings and photographs to support case findings.
- Stayed in open communication with supervisors to maintain operational safety and submit timely reports.
- Produced professional reports outlining findings of cases, expenses incurred and any important incidents.
- Tracked claimants through routine and notable activities and documented findings with videos, photographs and audio recordings.
Asset Protection Investigator
Walmart
03.2024 - 10.2025
- As an Asset Protection Investigator at Walmart, I safeguard company assets and create a safe environment for both employees and customers. My role combines loss prevention, safety leadership, and investigative work to reduce shrink and mitigate risk.
- Conduct comprehensive investigations into theft, fraud, and policy violations, partnering with law enforcement and leadership to achieve swift case resolution.
- Monitor and enforce safety compliance standards, proactively addressing hazards and training associates on best practices.
- Led safety initiatives that contributed to the store achieving 365 consecutive days accident-free, reinforcing a culture of awareness and accountability.
- Utilize surveillance technology, data analysis, and field observation to identify risks and prevent incidents.
- Supervised maintenance team, ensuring timely completion of repairs and service requests.
- Trained staff on safety protocols and operational procedures, promoting a culture of safety.
Listing Maintenance Supervisor
Airriva
08.2023 - 01.2024
- -Managing a team of Listing Maintenance Specialists to ensure that all properties were listed accurately and consistently across all OTAs.
- -Ensuring that all property information, including descriptions, amenities, and photos, were accurate and up-to-date on all OTAs.
- -Monitoring and responding to guest reviews and inquiries on all OTAs to maintain a high level of customer satisfaction.
- -Conducting regular audits of OTA listings to ensure that they were in compliance with AIRRIVA's standards and policies.
- -Troubleshooting and resolving issues related to OTA listings, including technical issues, content errors, and policy violations.
- -Maintaining a strong working relationship with OTA representatives to ensure that AIRRIVA's properties were prominently featured and easily bookable on their platforms.
- -Developing and implementing processes to improve the efficiency and accuracy of the Listing Maintenance team's work.
- In addition to these responsibilities, I also play a key role in ensuring the overall quality and consistency of AIRRIVA's online presence. This involved collaborating with other teams, including Marketing and Operations, to develop and execute strategies to improve AIRRIVA's online visibility and reputation.
AI Integration Lead
Airriva
08.2019 - 01.2024
- As an AI Integration Lead at AIRRIVA, my primary responsibility is to integrate artificial intelligence (AI) technology into our company's operations in order to increase efficiency, improve decision-making, and enhance customer experience. My responsibilities include:
- -Leading the implementation of OpenAI technology across AIRRIVA's operations, including automation of tasks, chatbot development, and predictive analytics.
- -Collaborating with other teams, including Marketing, Guest Experience, and Operations, to identify areas where AI technology can be utilized to improve efficiency and enhance customer experience.
- -Developing and implementing AI solutions that align with AIRRIVA's business objectives, including identifying and selecting appropriate AI models, integrating AI solutions with existing systems, and optimizing AI algorithms.
- -Ensuring the accuracy and security of data used in AI models, including data preprocessing, cleaning, and validation.
- -Developing and maintaining documentation for AI solutions, including user manuals, technical documentation, and training materials.
- -Conducting regular audits of AI models to ensure that they are functioning as expected and are delivering expected outcomes.
- -Providing technical support and training to team members who are utilizing AI solutions.
- As an AI Integration Lead, I have a strong understanding of AI technology and its practical applications in the business world. Additionally, I am experienced in collaborating with other teams to identify areas where AI technology can be utilized to improve efficiency and enhance customer experience. My experience and skills enable me to effectively lead the implementation of AI technology across AIRRIVA's operations and ensure its alignment with the company's business objectives.
Guest Service Supervisor
Airriva
Columbus, OH
08.2019 - 08.2023
- Supervised daily operations of guest services, ensuring high standards of customer satisfaction.
- Trained and mentored staff on service protocols and best practices for guest interactions.
- Implemented process improvements to enhance efficiency in guest check-in and check-out procedures.
- Resolved guest complaints promptly, fostering a positive environment and enhancing loyalty.
- Conducted performance evaluations for team members, providing feedback to enhance service delivery skills.
- Monitored service metrics, identifying trends to improve overall guest experience strategies.
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
Education
Master of Science - Mechanical Engineering
University of Alabama
Tuscaloosa, AL01-2019
Skills
- Workplace Safety
- Regulatory
- Compliance
- Customer Service
- Management
- Incident Reporting
- Risk Mitigation
- Team Leadership
- Investigation
- Asset Protection
- Project Management
- Evidence gathering
- Surveillance
- Report development
- Social media research
- Covert video recording
- Evidence collection
- Locating individuals
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking skills
Personal Information
Title: Asset Protection Investigator
Certification
Licensed Private Investigator in Missouri, Texas, Iowa, and Illinois
Languages
German
Elementary
Timeline
Private Investigator
Veracity Research Company Investigations
11.2025 - Current
Asset Protection Investigator
Walmart
03.2024 - 10.2025
Listing Maintenance Supervisor
Airriva
08.2023 - 01.2024
Guest Service Supervisor
Airriva
08.2019 - 08.2023
AI Integration Lead
Airriva
08.2019 - 01.2024
Master of Science - Mechanical Engineering
University of Alabama