COLTON JONES
Post Falls,ID
Summary
A skilled specialist with a strong track record in diagnosing and solving computer software problems in customer-focused environments. Proficient in standard operating systems and technical support procedures. Demonstrates composure in high-pressure situations and effective conflict resolution. Accomplished remote sales and marketing expert with 8 years of experience, consistently delivering top-tier customer service and boosting revenues. Proficient in using sales technologies, software, and CRM data to identify, analyze, and capitalize on leads, opportunities, and sales pipelines. Exceptional communicator dedicated to surpassing client expectations.
Overview
7
7
years of professional experience
Work History
Sales Executive
KYRIOS CRM
04.2023 - Current
- Managed over 20 warm leads per day
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Marketing Director
Jones Enterprises LLC
01.2022 - Current
- Built out successful sales funnels that have generated over 10 million dollars for clients
- Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers
- Planned and executed events and marketing programs to increase qualified leads.
Senior Technical Support Analyst
ClickFunnels Etison LLC
02.2021 - 04.2023
- Led teams of 10+ agents
- Researched solutions for technical issues
- Provided customer support via Zendesk, Intercom, and video chat
- Improved repair processes and support procedures
- Contributed to system security protocols
- Helped develop training programs for new agents
- Resolved customer disputes
- Managed account payments and balance inquiries
- Assisted team members with customer interactions
Technical Support Team Lead
ClickFunnels Etison LLC
01.2017 - 04.2021
- Managed and empathetically handled agents and challenging customers
- Researched product, issue resolution, and technical solutions
- Contributed to training program development
- Collaborated with supervisors to address inquiries and technical issues
- Efficiently utilized ticketing systems for support actions
- Supervised and supported agents in resolving customer issues
Education
GED -
Home School
Skills
- Adaptability
- Leadership
- Ability to Work Under Pressure
- Communication Skills
- Empathy
- Ability to understand people at their level
- Management Skills
- Good team player
- Proficient in zendesk, slack and Intercom
- Lead Prospecting
- Sales Funnel Development
- Remote Work Ability
- Quality Assurance Understanding
Timeline
Sales Executive
KYRIOS CRM
04.2023 - Current
Marketing Director
Jones Enterprises LLC
01.2022 - Current
Senior Technical Support Analyst
ClickFunnels Etison LLC
02.2021 - 04.2023
Technical Support Team Lead
ClickFunnels Etison LLC
01.2017 - 04.2021
GED -
Home School
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