COLTON JONES-GERGIS

• Managing a 1,068-bed student housing community located minutes from Michigan State University
• Overseeing a team of 11 staff across leasing and maintenance operations.
• Responsibilities include budgeting, financial management, contracting, and coordinating maintenance projects, including any and all capital projects.
• Successfully orchestrated a seamless property turn and move-in process on short notice, and currently 1.20% ahead of last year’s leasing performance.
• The property features a variety of amenities, including a fitness center, movie theater, sky lounge, hockey rink, basketball court, beach volleyball court, and the largest pool in East Lansing.

• Directing operations for a 288-unit property, instrumental in driving operational excellence and fostering growth.
• Orchestrated a 12% increase in occupancy through strategic initiatives within the first two months.
• Spearheaded the implementation of streamlined maintenance processes, significantly reducing work orders and optimizing operations.
• Play a hands-on role in managing our properties multi-million dollar renovation project, working closely with contractors and ownership to elevate property standards and ensure successful outcomes.
• Leading a team of leasing professionals and maintenance staff, guiding them towards achieving our property goals.

• Handled the book keeping of a 430 bed property in downtown Charleston, SC. Kept delinquency under 3% for every month while holding position.
• Responsible for posting all payments and income received from all applicants, current residents, and non-current residents accurately, timely, and efficiently.
• Monitor and follow up on bad debt to include preparation of late notices, resident and guarantor contact, and filing evictions.
• Ensure staff leasing techniques are effective in obtaining closure, follow up procedures met, signing/documentation of leases, and reporting systems are accurate and up to date.
• Plan for and utilize property resources, equipment, and supplies economically (i.e., obtaining bids/pricing from vendors, suppliers, contractors, dealing with inadequate service, etc.)
• Use consistent techniques & company directives to screen, hire, train, coach, and develop onsite staff.

• Leasing and Marketing Manager with experience in the leasing and marketing of my property.
• Manage and oversee operations for a 430 bed property in Downtown Charleston.
• Evaluated tenant eligibility in alignment with income restrictions and government regulations.
• Met with prospective residents to show properties and explain the terms of occupancy.
• Achieved 100% Pre-Lease within the first two months at the Property.
• Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
• Conducted surveys of property market to obtain information on current trends.

Leasing Agent with growing experience in the property management industry.

• Excellent closer with a 85% closing rate and over 160 leases signed (Site Leader). Excelled in leasing by hitting property goal 16% ahead of YTD.
• Proficient in using property management software and systems to manage leasing activities and maintain accurate records.
• Worked with the sites leasing manager in social media management.
• Strong communication and negotiation skills, with the ability to effectively market properties and close deals.
• Committed to providing exceptional customer service and ensuring tenant satisfaction.