Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Colton Kuhn

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

9
9
years of professional experience
1
1
Certification

Work History

CLUB Membership Manager

Bass Pro Shops
01.2025 - Current


  • Established clear performance metrics for measuring success in membership growth, retention, engagement, and overall satisfaction.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Established team priorities, maintained schedules and monitored performance.
  • Organized successful networking events, fostering connections among members and industry professionals.
  • Continually refined membership strategies, making data-driven decisions to adapt and evolve in response to shifting member needs and preferences.
  • Presented detailed reports at board meetings on progress towards meeting established goals as well as insights gathered from direct interaction with members.
  • Managed membership database, ensuring accurate record-keeping and timely updates on renewals or changes in status.
  • Assisted in the development of annual budgets for membership operations, carefully monitoring expenses throughout the year to stay on target.
  • Developed strong relationships with key stakeholders, including corporate partners, sponsors, and community organizations.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Store Manager

Guitar Center
07.2020 - 11.2024


  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reduced operational risks while organizing data to forecast performance trends.

Operations Manager

Guitar Center
10.2016 - 07.2020
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Analyzed and reported on key performance metrics to senior management.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Increased profit by streamlining operations.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Education

Associate of Arts - General Studies

Tyler Junior College
12.2016

Skills

  • Sales Strategies
  • Manager Coaching and Training
  • Work Planning and Prioritization
  • Strategic Decision-Making
  • Expense Control
  • Time Management
  • Customer Satisfaction
  • Team Leadership
  • Sales strategy development
  • Event planning support
  • Strong organization
  • Teamwork and collaboration

Accomplishments

  • Supervised team of over 100 staff members.
  • Effectively helped in coordinating onboarding, training, set up and grand opening of a major cooperation store.
  • Currently leading one of the company's top performing store in metrics and customer satisfaction.

Certification

OSHA Certified

Timeline

CLUB Membership Manager

Bass Pro Shops
01.2025 - Current

Store Manager

Guitar Center
07.2020 - 11.2024

Operations Manager

Guitar Center
10.2016 - 07.2020

Associate of Arts - General Studies

Tyler Junior College

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