Summary
Overview
Work History
Education
Skills
Hobbies
Certification
Timeline
Generic

Colton Lawless

Cleves,OH

Summary

Experienced Instrument Repair Technician with a strong mechanical aptitude and 5+ years of hands-on experience in the field including two years of formal education resulting in an associate's degree. Proficient in conducting thorough inspections, identifying issues, and effectively repairing instruments. Skilled in basic machining operations, adept at fabricating replacement parts as needed. Known for professionalism, friendliness, and a collaborative approach, dedicated to ensuring timely instrument repairs that benefit both the workshop and customers alike.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Instrument Repair Technician

Hauer Music
01.2022 - Current
  • Continued improving in categories listed on former job
  • Completed the reorganization of case repair parts and implemented a QR code system to cost-effectively allow technicians to access up-to-date pricing on all case parts.
  • Improved shop safety by redesigning the Acetylene torch set-up and installing new safety devices.
  • Managed all brass repairs for a summer while head technician was out on medical leave.
  • Repaired shop tools/equipment to improve function and open opportunity for new types of repairs.
  • Revamped outdated price list to improve shop income and ensure parts were making a healthy profit margin.
  • Helped wherever needed to ensure repairs were done in a timely manner.
  • Maintained inventory of repair supplies and ordered parts.
  • Maintained up-to-date knowledge of industry advancements via continued education clinics and participating in group discussions with many other technicians around the country.

Instrument Repair Technician

Pecknel Music
06.2021 - 11.2021
  • Inspected instruments to determine cause of customer problems and provide accurate repair recommendations.
  • Furthered skills at inspecting and repairing instruments as well as gained experience in maintaining a rental stock.
  • Gained experience in using AIM system to create and fill out repair tickets.
  • Repaired brass instruments, woodwind instruments, orchestral strings, and instrument cases.
  • Performed repairs on wide variety of instrument brands and learned techniques to use on them.

Sales Associate

Menards
10.2019 - 05.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Tracked stock using company inventory management software.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Educated customers on promotions to enhance sales.
  • Processed product returns and assisted customers with other selections.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.

Cashier, Courtesy Clerk

Kroger
07.2017 - 01.2019
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Addressed customer needs, including price checks and merchandise retrieval from upper shelves or stockroom.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Educated customers on promotions to enhance sales.

Education

Associate of Arts - Band Instrument Repair

Western Iowa Tech Community College
Sioux City, IA
05.2021

Cincinnati State Technical & Community College
Cincinnati, OH
05.2019

High School Diploma -

Taylor High School
Cleves, OH
05.2019

Skills

  • Band Instrument servicing
  • Fundamental string instrument repair
  • Multi-tasking Strength
  • Foundational experience in woodworking
  • Friendly/Attentive Communicator
  • Exceptional Customer Service
  • Basic plumbing knowledge
  • Cash Handling
  • Cash register operations
  • Evaluation of repair needs

Hobbies

Hobbies include fishing, golf, woodworking, music performance, and sports.

Certification

BIR Training - 2019-2021.

Timeline

Instrument Repair Technician

Hauer Music
01.2022 - Current

Instrument Repair Technician

Pecknel Music
06.2021 - 11.2021

Sales Associate

Menards
10.2019 - 05.2021

Cashier, Courtesy Clerk

Kroger
07.2017 - 01.2019

Associate of Arts - Band Instrument Repair

Western Iowa Tech Community College

Cincinnati State Technical & Community College

High School Diploma -

Taylor High School

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Colton Lawless