Colton LeClaire
Senior Clerk
Cedar Rapids,IA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Grocery/Retail industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Regularly practice continuous learning and improvement.
Passionate about community, sustainability, regenerative practices.
Overview
17
17
years of professional experience
Work History
Senior Clerk
New Pioneer Food Co-op
Cedar Rapids, IA
08.2020 - Current
- Applied advanced abilities in Catapult to produce high-quality communication to customers regarding product access and availability.
- Train new associates on essential tasks within the departments.
- Continue to embrace added responsibilities of specialties and wellness under the new 'Center store' structure.
- Review order data to verify transactions and shipping dates.
- Outperform sister stores in wellness/HABA sales consistently by more than $50 when present on sales floor
- Successfully up-sell more than 5 times per week on average in 2022
Grocery Clerk
New Pioneer Food Co-op
Cedar Rapids, IA
04.2016 - Current
- Increased knowledge and understanding about Gluten free, vegetarian, vegan, Keto, Paleo, and other diets and accommodated customer needs accordingly.
- Assisted in employee training within grocery/center store parameters.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Stayed current on available products, store promotions and customer service policies to better serve shoppers.
- Inspect floor displays, noted missing items and immediately replenished merchandise.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Supported promotional plans by updating signage with price changes.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Set up new sales displays on a bi-weekly schedule.
- Conducted inventory counts by adding each item in stock and documenting in Catapult.
- Greet vendors and receive deliveries accurately and efficiently.
Production Partner
Self Employed
Toddville, IA
02.2021 - 03.2021
- Made sure that products were produced on time and are of good quality.
- Inspected products and machines to maintain quality and efficiency.
- Performed general equipment maintenance and repair to minimize downtime.
- Quickly learned new skills and applied them to changing demands, improving efficiency and productivity.
- Personally identified and tapped nearly 100 maple trees while managing equipment and product collection on an unpredictable schedule.
Finishing Technician
Premier Piano Sevice
Walker, IA
09.2016 - 10.2019
- Provided guidance, assistance, and training to employees when needed.
- Reviewed final aspects of finishing for compliance with established standards related to color, textures, metals, exotic woods and aged finishes.
- Verified finishing met established standards for color, textures, metallic, exotic woods and stained finishes.
- Repaired damaged Veneer, solid woods, and Lacquers using different chemicals and tools.
- Made sure that products were produced on time and are of good quality.
- Maintained organized work area by cleaning and removing hazards.
- Inspected finished products for quality and adherence to customer specifications.
- Disassembled/Assembled Grand Piano Legs, music desks, Lids, hinges, dampers.
- Reviewed production schedules and streamlined processes.
- Contributed to the most successful year of rebuilds and refinishes of over 50 pianos in 2017
Customer Service Representative
U.S. Cellular
Marion, IA
03.2013 - 04.2016
- Handle inbound calls answering customer inquiries, processing account changes, making product recommendations, preforming needs assessment, identifying origins of account related issues and executed appropriate resolutions.
- Using strong communication and listening to create deep connections with customers
- Making recommendations in accordance with customer's needs, creating customer advocacy by using strong empathy and relaying clear message of servicing customers
- Improved AHT by 24% in two months
- Received 5 Dynamic Deed customer compliments.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants
Customer Service Representative
Hy-Vee
Cedar Rapids, IA
08.2013 - 03.2014
- Fulfilling customer service work and responsibilities with Hy-Vee involved handling any and all customer inquiries and or complaints (including assistance with ordering, locating, and satisfaction of a product or service)
- Personally responsible for the till
- Day to day activities in this customer service position include- processing money orders, sale/payout and accountability of lottery tickets, the sale and inventory management of postage stamps, taking over cashier positions when needed to meet appropriate service levels, assistance in processing payments for varieties of utility and other bills, sending and receiving faxes, processing money transfers on behalf of Western Union, and more.
Customer Service Representative
iWireless Telecommunications
Cedar Rapids, IA
10.2012 - 05.2013
- Responsible for receiving incoming customer calls, analyzing and resolving customer issues in a prompt, courteous manner
- Worked in a team environment within the department and also with the entire organization
- Handled all form of customer operations from both cold calls and warm transfers in a timely, courteous, and efficient fashion.
- Improved individual quality assurance scores by 12% over 2 months
- Worked with customers to right size phone plans or refill options to better fit customer needs thus improving satisfaction
- Analyzed and corrected technical problems with customer devices through verbal communication and troubleshooting
Dishwasher/ Assembler/ Prep Worker
Cottage Grove Place Retirement Community
Cedar Rapids, IA
08.2010 - 12.2012
- Washing dishes , drying and replacing them in their proper places around the kitchen in a neat organized fashion
- Preparing ingredients and condiments for salads and desserts, then serving made to order and/or buffet style dishes
- Processing large quantities of vegetables and preparing them for evenings soups and various menu items
- Prepared and served quality dishes at more than 15 special events (including Christmas, Thanksgivings, and outdoor tent events).
- Kept workstation and equipment clean, organized, sanitized and sufficiently stocked.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Maintained sanitary work environments with weekly deep cleanings.
Education
High School Diploma -
Alburnett High School
Alburnette05.2012
No Degree - Herbal Medicine
Host Defense
Webinar03.2022
Skills
- Multitasking and Prioritization
- Data Entry and Maintenance
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Building Customer Trust and Loyalty
- Verbal and Written Communication
- Creative Problem Solving
- Upselling Products and Services
- Complex Product Knowledge
- Margin and loss calculations
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Completed team cycle count and inventory management with 90%+ accuracy in the center store sub departments.
- Product Promotion - Up-sold products and motivated customers to upgrade current product selections.
- Led store tour for Mt. Mercy university class on short notice focusing on alternative healing methods with great success.
Hobbies
Writing out and publishing chord charts for pieces of music on Ultimateguitar.com
Playing multiple instruments
Skateboarding
Snowboarding
Backpacking
Cycling
Foraging (mushrooms and plants) including making herbal and fungal medicines at home
Cooking/Baking
Microscopy
Community service (removing litter from ditches and natural spaces)
Involved with Iowa Natural Heritage Foundation (managing invasive species and donating to preserve natural water resources)
Timeline
Production Partner
Self Employed
02.2021 - 03.2021
Senior Clerk
New Pioneer Food Co-op
08.2020 - Current
Finishing Technician
Premier Piano Sevice
09.2016 - 10.2019
Grocery Clerk
New Pioneer Food Co-op
04.2016 - Current
Customer Service Representative
Hy-Vee
08.2013 - 03.2014
Customer Service Representative
U.S. Cellular
03.2013 - 04.2016
Customer Service Representative
iWireless Telecommunications
10.2012 - 05.2013
Dishwasher/ Assembler/ Prep Worker
Cottage Grove Place Retirement Community
08.2010 - 12.2012
High School Diploma -
Alburnett High School
No Degree - Herbal Medicine
Host Defense
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