Colton Lucas
Chehalis
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Sales Associate
Olympia Mazda
02.2022 - 04.2023
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Led team meetings focused on sales techniques and product features, boosting overall team performance.
Sales Representative
Hanson Kia
03.2021 - 02.2022
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Sales Associate
Volkswagen
05.2018 - 01.2021
- Solved customer challenges by offering relevant products and services.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Sales Representative
Nissan
07.2016 - 03.2018
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
- Exceeded sales targets through effective planning and goal setting.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Sales Representative
Volkswagen
06.2012 - 04.2016
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Implemented CRM tools to track customer interactions and sales progress.
Education
Associate of Arts -
Tacoma Community College
Tacoma, WA06-2010
High School Diploma -
W F West
Chehalis, WA06-2007
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Conflict resolution
- Sales expertise
- Sales strategies
- Customer needs assessment
Timeline
Sales Associate
Olympia Mazda
02.2022 - 04.2023
Sales Representative
Hanson Kia
03.2021 - 02.2022
Sales Associate
Volkswagen
05.2018 - 01.2021
Sales Representative
Nissan
07.2016 - 03.2018
Sales Representative
Volkswagen
06.2012 - 04.2016
Associate of Arts -
Tacoma Community College
High School Diploma -
W F West
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