Colton Moore
Alto,Michigan
Overview
5
5
years of professional experience
Work History
Service Desk Associate
Home Depot
Kentwood, MI
05.2022 - Current
- Provided fast and efficient technical support over the phone, approaching customer issues with energy and urgency to ensure timely resolutions.
- Navigated complex and uncertain situations by using sound judgment to troubleshoot issues, or escalate them to appropriate teams.
- Collaborated with different departments to streamline issue resolution, to improve overall service efficiency.
Lumber Associate
Home Depot
Kentwood, MI
05.2020 - Current
- Operated heavy machinery with precision, ensuring efficient handling of lumber and building materials, with a results-driven mindset.
- Adapted to shifting inventory demands by problem-solving on the spot to ensure shelves are stocked, and operations are running smoothly.
- Worked closely with team members to complete tasks, stepping in proactively to assist, and to keep things on track.
- Continuously improved skills by learning from hands-on experience, refining techniques to complete tasks more effectively, and efficiently.
Skills
- Dean's list Winter 2022, Fall 2023, Winter 2023, Winter 2024
- 7x Home Depot Homer award winner
- Home Depot service associate of the month winner
- 8x Home Depot Hammer award winner
- Home Depot bronze award holder
- Home Depot certified gold holder, have 15 skills in the store
Timeline
Service Desk Associate
Home Depot
05.2022 - Current
Lumber Associate
Home Depot
05.2020 - Current