Colton Morris
Springfield,MO
Summary
High-energy associate with a strong desire for career growth and the opportunity to utilize natural leadership talents and problem-solving skills to enhance operations, improve customer satisfaction, and drive bottom-line profitability. Skilled in driving team success through effective training and team-building strategies. With over 15 years of experience in retail sales and management, ready to take on a dynamic position to apply knowledge and abilities. Talented sales associate excelling at multi-tasking and maintaining a friendly attitude even under pressure. Efficiently builds loyalty and long-term relationships with customers, consistently achieving individual sales goals. Excellent communication, decision-making, time management, and leadership competency skills. Highly detail-oriented and efficient in day-to-day tasks.
Overview
19
19
years of professional experience
Work History
Department Supervisor
Lowe's Home Centers, LLC
03.2021 - Current
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Trained team members in successful strategies to meet operational and sales targets.
- Created employee schedules to align coverage with forecasted demands.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Examined logs to verify completeness and accuracy of documentation.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Managed team of 12 employees, delegated tasks and held each employee accountable for completing assignments.
- Handled cash register, returns, and refunds.
- Promoted culture focused on encouraging staff to develop skills and abilities.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Built relationships with current customers to maintain goodwill and gain additional business.
Technical Support Representative
Digital Monitoring Products
02.2020 - 03.2021
- Assisted online users via phone to resolve issues related to security system installations and access
- Supported security installation technicians having data connectivity issues, assisting with troubleshooting steps, programming and rebooting of hardware
- Documented repair processes and helped streamline procedures for future technical support actions
- Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions
- Maintained calm, professional demeanor when faced with high demand, high volume workloads
- Maintained data entry, logging of calls and technical issues per account.
Department Supervisor Overnight
Operations, Lowes Home Improvement
02.2008 - 02.2020
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
- Managed a team of up to 20 employees, delegated tasks and ensured each employee was held accountable for completed delegated tasks
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and keep shelves full for customer needs
- Maintained stock of items, cleanliness, organization and provided excellent customer service
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Wrote out weekly schedules to ensure proper coverage was maintained
- Built and designed large displays on a weekly basis
- Offered hands-on assistance to customers to offer support and stay current on preferences and buying habits
- Led job interviews, held employee performance evaluations involving positive feedback and rewarded high achievers to attract and retain top-quality employees
- Contacted other store locations to determine merchandise availability
- Actively pursued personal learning and development opportunities
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register
- Answered customer questions regarding merchandise and pricing
- Identified potential shop-lifters and alerted management
- Handled cash register, returns and refunds
- Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention
- Completed all daily tasks and special assignments with an efficient and quality-driven approach
- Supervised and directed all merchandise and shipment processing
- Overseen the freight flow process and stocking of freight shipments through team management
- Only had one attendance occurrence in 12 years
- Built relationships with customers to increase likelihood of repeat business
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
- Assisted customers with prompt and polite support in-person and via telephone
- Welcomed customers into the store and helped locate items
- Have held many positions with the company including Head cashier, Customer service associate, Department manager customer service, Department manager outside lawn and garden, Department manager overnight stocking, Live nursery specialist, Sales and service manager, Department supervisor outside lawn and garden, administrative office, pricing coordinator, Department supervisor overnight operations.
Front End Coordinator
Wood Supermarket
06.2006 - 02.2008
- Successfully oversaw and handled all merchandising and maintenance for the front end
- Engaged with customers in a sincere and friendly manner
- Preserved a perfect attendance record for during my employment with the company
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively
- Engaged customers by offering to help find needed merchandise
- Advised and trained new employees in job tasks, offering positive reinforcement
- Provided expert service when greeting customers, answering phone calls and handling issues
- Completed all cleaning, stocking and organizing tasks in assigned sales area
- Followed merchandising guidelines to present visually appealing displays
- Contacted other store locations to determine merchandise availability
- Assisted customers with selecting and customizing available items based on individual requirements
- Determined customer needs by asking relevant questions and listening actively to the responses
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
- Answered product questions with up-to-date knowledge of sales and store promotions
- Actively pursued personal learning and development opportunities
- Priced merchandise, stocked shelves and took inventory of supplies
- Stocked merchandise each day, clearly labeling items, arranging according to size or color, and preparing attractive displays
- Cleaned and organized the store, including the checkout desk and displays
- Trained up to 3 new sales associates each quarter
- Educated customers about the brand to incite excitement about the company's mission and values
- Worked with the management team to implement the proper division of responsibilities
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register
- Shared best practices for sales and customer service with other team members to help improve the store's efficiency
- Built relationships with customers to increase likelihood of repeat business
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture
- Operated a cash register for cash, check and credit card transactions
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
- Monitored security and handled incidents in a calm and professional manner
- Held many positions and worked in many departments within the company, bakery, deli, produce, dairy, frozen foods, stocking, pricing, administrative office, gas station, assistant manager, front end coordinator, cashier, customer service desk.
Education
Some College (No Degree) - Landscape And Turff Management
Ozarks Technical Community College
Springfield, MOCompleted Commercial Drivers License Training - Commercial Drivers License Training
Express CDL
Strafford, MO11-2024
High School Diploma -
Humansville R-4
Humansville, Mo05.2007
Skills
- Administrative operations
- Heavy lifting
- Customer engagement
- Data entry
- Register overrides and voids
- Scheduling and calendar management
- Motivational leadership style
- Merchandise unloading
- POS systems operations
- Merchandising
- Growth planning
- Decisiveness
- Leadership development
- Strong communication skills
- Employee scheduling
- Approachable
- Listening
- Problem Solving
- Organizational Skills
- Public relations
- Verbal and written communication
- Ability to prioritize
- Event coordination
- Accounts reconciliation
- Report writing Sales assistance
- Stock management
- Reasoning
- Multi-tasking mastery
- Leadership skills
- Driving business growth
- Time management
- Loss prevention
- Flexible schedule
- Customer Service
- Planning
- Building Effective Relationships
- Call center experience
- Hardware diagnosis
- Troubleshooting proficiency
- Exceptional telephone etiquette
- Patient and diligent
- Order picking abilities
- Audit support
- Power equipment safety
- Inventory management
- Invoice generation
- Purchase order processing and claims
- Quality assurance
Affiliations
Activities and Honors Member of student council
Member of honor society
Member of FCCLA
Member of FTA (Regional president 2 years)
Member of FFA
Member of FBLA
Course work in keyboardping, business management and human relations and general education Ozarks Technical Community College Associates Degree Springfield, Missouri Deferred August 2007 Degree not completed
Timeline
Department Supervisor
Lowe's Home Centers, LLC
03.2021 - Current
Technical Support Representative
Digital Monitoring Products
02.2020 - 03.2021
Department Supervisor Overnight
Operations, Lowes Home Improvement
02.2008 - 02.2020
Front End Coordinator
Wood Supermarket
06.2006 - 02.2008
High School Diploma -
Humansville R-4
Some College (No Degree) - Landscape And Turff Management
Ozarks Technical Community College
Completed Commercial Drivers License Training - Commercial Drivers License Training
Express CDL
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