Colton Parker
Fort Worth,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Account Manager
WE Management Services
07.2021 - Current
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Manage book of business
- Schedule appointments
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Manage over 50 customer calls per day
- Developed complete business plans and operational strategies for new and existing business.
- Devised processes to boost long-term business success and increase profit levels.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Collected, arranged, and input information into database system.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
Relationship Banker
Chase Bank
07.2019 - 07.2021
- Assisted customers with their banking needs, including opening and closing accounts, processing transactions, and answering inquiries.
- Cross-sold bank products and services to customers to increase revenue and profitability.
- Educated customers on the benefits of various bank products and services.
- Achieved sales targets and exceeded customer service expectations.
- Maintained accurate and up-to-date customer information in the bank's systems.
- Demonstrated a high level of customer service to clients and business partners.
- Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
- Verified customer identity and reviewed documentation for accuracy.
- Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
Retail Sales Specialist
AAA
01.2016 - 07.2019
- Provided exceptional customer service to customers, ensuring their satisfaction and loyalty to the company
- Processed vehicle registration and other automotive services, ensuring accuracy and attention to detail
- Operated cash register and other sales equipment, processing sales transactions accurately and efficiently
- Cross-sold and upsold products, increasing overall sales and revenue
- Trained team members on product knowledge and sales techniques, ensuring high level of customer service
- Assisted in opening and closing procedures, ensuring security of the store and its assets
- Conducted inventory management, ensuring accurate records and reporting
- Resolved customer complaints and concerns, ensuring their satisfaction and loyalty to the company
Assistant Signalman
Midvale Electric
01.2014 - 01.2016
- Performed installations and conducted repair work on railroad crossing signals and components to bolster safety.
- Drove motor vehicles to job sites.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Pulled cable and wired structures at crossing locations.
- Pulled in PVC pipe for underground cable.
- Installed/Set aluminum instrument houses.
- Dig trenches using backhoe
- Participate in morning safety meetings/tailboards.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
Honda Of Hollywood
Automotive Technician
05.2011 - 01.2014
- Worked varied hours to meet seasonal and business needs.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Ordered repair parts quickly to prevent delays in projects and repair work.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Analyzed vehicle data using advanced diagnostic equipment.
Skills
- Building rapport and relationships
- Team player
- Detail oriented
- Problem solving
- Coachable
- Punctual
- Analytical and Critical Thinking
Referrals
Cesar - Branch Manager at Chase Bank 817-295-9736
Martin - Branch Manager at AAA. 818-843-2833
JP - Sales Manager at WE Management Services 229-942-0033
Shawn - Foreman at Midvale electric 575-937-3573
Timeline
Account Manager
WE Management Services
07.2021 - Current
Relationship Banker
Chase Bank
07.2019 - 07.2021
Retail Sales Specialist
AAA
01.2016 - 07.2019
Assistant Signalman
Midvale Electric
01.2014 - 01.2016
Honda Of Hollywood
Automotive Technician
05.2011 - 01.2014
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