Colton Parrish
Sorrento,FL
Summary
IT student graduating in December 2025 with an Associate of Science in Information Systems Technology and CompTIA A+ certified. Skilled in PC hardware/software troubleshooting, Windows OS, and building/managing virtualized environments with Active Directory. Combines technical knowledge with three years of customer service experience, strong communication skills, and proven teamwork. Seeking an entry-level IT support role to apply technical expertise and deliver excellent end-user support.
Overview
3
3
years of professional experience
Work History
Grocery Replenishment Specialist
Publix
3080 W Kelly Park Rd. Apopka FL
10.2022 - Current
- Promoted based on performance and reliability to manage inventory replenishment and merchandising in a high-volume retail environment.
- Maintained inventory accuracy, restocked shelves, and ensured product availability according to planograms.
- Collaborated with management to forecast stock needs and resolve inventory issues efficiently.
- Delivered outstanding customer service, assisting customers with product requests and resolving issues promptly.
- Trained new team members, improving department efficiency and adherence to company standards.
Education
Information Systems Technology
Seminole State College of Florida
Sanford, FLSkills
- IT Skills: Windows OS, basic Linux, Active Directory (lab environment), PC hardware/software installation & troubleshooting, network fundamentals, virtualized environments
- Customer Service: Conflict resolution, active listening, clear communication, and empathy in high-stress situations
- Workplace Skills: Team collaboration, multitasking, time management, adaptability in fast-paced environments
Projects
- Built and maintained a virtualized Active Directory lab to gain real-world administrative and troubleshooting experience.
Timeline
Grocery Replenishment Specialist
Publix
10.2022 - Current
Information Systems Technology
Seminole State College of Florida