Colton Pineiro
Anchorage,US
Summary
Proven leader with a track record of enhancing customer satisfaction and reducing inventory shrinkage at Wal-Mart through effective loss prevention strategies and staff training. Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Technician
Filta
03.2023 - 09.2023
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased equipment lifespan, performing preventive maintenance and timely repairs.
Sales Associate
ZAGG
01.2022 - 07.2022
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Loss Prevention Manager
Wal-Mart
05.2019 - 03.2020
- Conducted audits on high-risk merchandise, ensuring proper inventory control measures were in place.
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
- Reduced inventory shrinkage through meticulous monitoring of merchandise and thorough investigations.
- Collaborated with law enforcement to report crime and suspicious activity.
- Improved store security by implementing comprehensive loss prevention programs and strategies.
- Monitored CCTV footage regularly for suspicious activity, enabling swift response to potential threats or incidents.
Order Fulfillment Associate
Home Depot
02.2018 - 04.2019
- Followed procedures at all times for personal and team safety.
- Managed returns process efficiently, inspecting returned items for damages and restocking them accordingly in a timely manner.
- Increased customer satisfaction with timely and accurate order delivery through diligent inventory management.
- Exceeded performance metrics regularly, demonstrating a strong work ethic and commitment to order fulfillment excellence.
Barista
Perk-Up Esspresso
04.2017 - 11.2017
- Maintained a clean and organized workspace for optimal productivity and safety.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Associate / Store Setup
Fred Meyer
12.2016 - 04.2017
- Increased overall store sales by implementing strategic merchandising plans and visual displays.
- Effectively resolved escalated customer issues in a timely manner while preserving long-term client relationships.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
- Managed daily cash handling procedures, including reconciling registers, making bank deposits, and maintaining accurate financial records.
Starbucks
Starbucks
08.2016 - 11.2016
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Overnight Freight
Lowes
01.2016 - 07.2016
- Maximized storage space utilization by optimizing product placement within the warehouse layout.
- Demonstrated strong attention to detail while sorting and assembling products according to planograms.
- Reduced product damages by carefully handling and storing items in designated areas.
- Completed overnight tasks within strict deadlines, contributing to overall store success.
Education
Bachelor of Science - Mechanical Engineering
University of Alaska Anchorage
AnchorageAssociate Degree in Nursing - Nursing
Community College of San Fransisco
San FransiscoSkills
- Staff Leadership
- Internal Auditing
- Loss prevention strategies
- Forklift Operator Certification
- Schedule Management
- Employee Scheduling
- Office Administration
- Works Well Under Pressure
- Customer Service
- Troubleshooting
- Mechanical Knowledge
- Crisis intervention and deescalation
Certification
- Certified Phlebotomist, Phlebotomy Training Specialists - 2024 - 2026
Timeline
Technician
Filta
03.2023 - 09.2023
Sales Associate
ZAGG
01.2022 - 07.2022
Loss Prevention Manager
Wal-Mart
05.2019 - 03.2020
Order Fulfillment Associate
Home Depot
02.2018 - 04.2019
Barista
Perk-Up Esspresso
04.2017 - 11.2017
Associate / Store Setup
Fred Meyer
12.2016 - 04.2017
Starbucks
Starbucks
08.2016 - 11.2016
Overnight Freight
Lowes
01.2016 - 07.2016
Bachelor of Science - Mechanical Engineering
University of Alaska Anchorage
Associate Degree in Nursing - Nursing
Community College of San Fransisco
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