Colton Rogers
Portland,Texas
Summary
Service Coordinator at Discount Tire with expertise in customer relationship management and problem-solving. Successfully enhanced client satisfaction through effective communication and conflict resolution. Proven ability to analyze feedback and implement improvements, ensuring compliance and operational excellence. Skilled in service monitoring, fostering strong client relationships, and delivering timely support.
Overview
3
3
years of professional experience
Work History
Service Coordinator
Discount Tire
Portland, Texas
10.2022 - Current
- Handled incoming calls and inquiries from customers regarding services offered.
- Managed scheduling of appointments and service calls to meet client needs.
- Maintained up-to-date knowledge of industry trends and best practices.
- Researched, identified and resolved customer complaints in a timely manner.
- Monitored staff performance and provided feedback on areas of improvement needed.
- Managed inventory levels of parts used in servicing equipment.
- Provided customer service to ensure client satisfaction.
- Reviewed invoices for accuracy prior to submission for payment processing.
- Ensured compliance with all relevant regulations pertaining to service operations.
- Developed and maintained relationships with key clients to ensure repeat business.
- Coordinated service schedules and appointments with clients.
- Analyzed data from customer feedback surveys to identify areas for improvement.
- Followed up with technicians and managers to receive and communicate status updates.
- Liaised between client and technician to keep parties fully informed.
- Coordinated delivery of services to clients, ensuring timely and efficient support.
- Assisted with billing and invoicing for services rendered.
- Communicated with customers upon service completion to answer final questions and determine level of customer satisfaction.
Education
Some College (No Degree) - Computer Science
Texas A&M University, Corpus Christi, TX, US
Corpus ChristiSkills
- Machine learning
- Customer relationship management
- Software troubleshooting
- Problem solving
- Ongoing client support
- Service monitoring and evaluation
- Program follow-up and assessment
- Telephone communication
- Conflict resolution
- Teamwork
- Project management
- Active listening
- Team collaboration
References
References available upon request.
Timeline
Service Coordinator
Discount Tire
10.2022 - Current
Some College (No Degree) - Computer Science
Texas A&M University, Corpus Christi, TX, US
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