Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Provided guests with excellent customer service. Responsible for upselling food and beverage items. Trained new FOH employees (servers and bartenders) Handled cash and credit card payments. Reviewed and checked off on FOH closing server/bartender assignments. Performed all on going sidework (Food running, making sure ice bins are full, changing soft drinks, getting service plates, cutting lemons ect)
I also performed at a high level regarding guests and received multiple scores of 100 on secret shop visits
Prepped and cooked food orders for menu, buffet and banquet style events. Responsible for BOH staff schedules. Counted, logged and ordered all inventory for both BOH/FOH. Helped set up several annual PGA gold tournament events. Opened and closed kitchen. Responsible for training all new lines cooks and various BOH employees