Colton Teter
Acworth,GA
Summary
Driven Customer Support Administrator with experience as primary point of escalation for high-level client questions, needs, wants and complaints. Passionate about delivering superior interactions with customers by hearing issues, requirements and requests to provide first-class customized solutions. Dedicated to identifying trends by analyzing customer records, purchases, inquiries and complaints to develop rapid solutions.
Overview
6
6
years of professional experience
Work History
Account Manager, Inside Sales
Kwalu Furniture
04.2022 - 06.2024
- Managed accounts for a multi-million dollar company, spanning the whole US market.
- Personally drove millions in sales, and processed POs for clients all across the New England area.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
Customer Support and Fan Relations
Discovery
02.2021 - 02.2022
- Communicated with customer to understand needs and concerns.
- Recommended changes in process and procedures based on customer feedback.
- Identified, monitored and resolved potential problematic customer issues.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service Representative
TTEC
02.2020 - 12.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Consulted with outside parties to resolve discrepancies and create effective solutions
- Answered customer telephone calls promptly to avoid on-hold wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
Technical Support Technician
Conduent
04.2019 - 11.2019
- Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions
- Removed malware, ransomware and other threats from laptops and desktop systems
- Engaged end users and answered questions via email, phone
- Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
Technical Support Representative
Sprint Telecommunications
07.2018 - 01.2019
- Resolved issues with systems, hardware and telephones quickly and accurately
- Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions
- Submitted service tickets for equipment maintenance requests
- Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution
- Documented all transactions and support interactions in system for future reference and addition to knowledge base
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
Education
Associate of Science - Computer Science
OSU OKC
Oklahoma City, OK05.2017
High School Diploma -
Classen School of Advanced Studies
Oklahoma City05.2014
Skills
- Customer service expert
- Technical issues analysis
- Application support
- Client Satisfaction
- Desktop support
- Software diagnosis
- Mac systems
- Diagnosis and treatment
- System diagnostics
- Testing and troubleshooting
- Proficiency with Salesforce
- Proficiency with Zendesk ticket resolution systems
Timeline
Account Manager, Inside Sales
Kwalu Furniture
04.2022 - 06.2024
Customer Support and Fan Relations
Discovery
02.2021 - 02.2022
Customer Service Representative
TTEC
02.2020 - 12.2020
Technical Support Technician
Conduent
04.2019 - 11.2019
Technical Support Representative
Sprint Telecommunications
07.2018 - 01.2019
Associate of Science - Computer Science
OSU OKC
High School Diploma -
Classen School of Advanced Studies
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