Colton Watson
Home Depot
Mustang,OK
Summary
Committed to order accuracy. Adept at paying attention after long hours and staying positive. Motivated Customer Service Representative with over 10 years' retail experience in fast-paced, team-based environment. Technical Customer Service Specialist with the capacity to adapt and synthesize new networking Technologies.
Work History
Lead Electrical Floor Associate
- Assisted customers finding products and provided product information or demonstration
- Organized merchandise displays or set up lighting displays and rewired lighting sections.
- Maintained inventory/stock.
- Assisted with day-to-day operations while collaborating with team members during Covid-19
Customer Service Floor Assistant
- Completed all cleaning, stocking and organizing tasks in assigned departments.
- Picked up incoming stock and delivered materials to designated locations.
- Described products to customers and accurately explained details and care of merchandise.
- Loaded and strapped shipments into place on trucks.
- Drove with Lowe's truck driver for local deliveries and installations.
Guest Service Team Leader
2 Years- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction at the guest service desk.
AppleCare
2 Years- Remained up-to-date on the latest technologies and solutions for Apple products.
- Provided base level IT support to customers over the phone.
- Exorcised call control and responded to technical support needs of apple customers.
- Identified and solved hardware or software issues with a variety of diagnostic tools such as internal search engines, operating system utilities, applications, etc.
Education
High School Diploma
Skills
Troubleshooting expert
Computer proficient
Customer relations
Technical support
Data entry
Apple Certified Trainer (ACT)
Adapt Study
Skilled multi-tasker
Timeline
Mustang High School
High School Diploma
Read More
Lead Electrical Floor Associate
Home Depot
2019 - 2025Read More
Customer Service Floor Assistant
Lowe's
2015 - 2019Read More
Guest Service Team Leader
Target Corporation
2013 - 2015Read More
AppleCare
Xerox Corporation
2011 - 2013Read More