Colton Whitehair
Dundalk,MD
Summary
Highly knowledgeable in equipment maintenance and repair. Excels at analyzing problems, consulting technical documentation, and resolving issues for customers. Delivers fast and high-quality work whether independently or as part of a team. Brings valuable experience in addressing and resolving customer concerns with a strong focus on customer service. Dedication to team collaboration ensures positive outcomes. Facilities technician who holds high standards and prioritizes achieving results. Skilled in troubleshooting, repair, and preventive maintenance for various systems and equipment. Reliable team collaborator who adapts to changing needs and ensures reliability. Known for problem-solving abilities, mechanical aptitude, and effective communication skills.
Overview
6
6
years of professional experience
Work History
Apprentice Heavy Equipment Technician
Urban N. Zink
01.2023 - Current
- Diagnosed and repaired heavy equipment malfunctions
- Conducted safety inspections on all equipment before operation
- Collaborated with other technicians to troubleshoot complex issues
- Ordered necessary parts and supplies for repairs
- Consulted with operators to address concerns and provide solutions
- Inspected hydraulic systems for leaks and damage
- Performed routine maintenance on construction machinery
- Maintained shop tools and equipment in good working order
- Replaced worn or damaged parts as needed
- Operated various types of heavy machinery during testing phases
- Operated and inspected machines and heavy equipment to diagnose defects
- Prepared for expected repair work by keeping shop and supplies organized
Service Technician
TA Travel Center
01.2022 - 01.2023
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
Customer Satisfaction Manager
AutoZone
11.2021 - 12.2021
- Promoted a positive work environment that encouraged employees to consistently exceed expectations in their roles as Customer Satisfaction Managers.
- Analyzed customer feedback data to identify key trends and areas needing improvement, driving continuous enhancements in service delivery.
- Created a supportive work atmosphere where staff members were encouraged to share ideas on how to enhance customer experiences, leading to a more effective and motivated team.
- Implemented process improvements that reduced wait times for customers seeking assistance or resolution to their concerns.
- Streamlined processes to ensure timely responses to customer inquiries, leading to higher overall satisfaction.
- Facilitated collaboration among team members to optimize problem-solving capabilities when addressing complex customer issues or complaints.
Facility Maintenance Tech.
Lancaster Foods LLC
08.2020 - 09.2021
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Inspected and maintained equipment to keep items in top working condition.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
- Improved equipment functionality by conducting regular maintenance checks and repairs.
- Installed new locks, door handles, and door closers.
- Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
- Collaborated with team members to complete larger repair projects efficiently.
- Reduced downtime by quickly diagnosing and resolving technical issues on machinery.
- Trained new employees on proper use and care of tools, machinery, and safety protocols.
- Minimized production delays, responding swiftly to emergency breakdowns or unexpected malfunctions.
- Enhanced safety measures by performing routine inspections and identifying potential hazards.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
Customer Service Representative
AutoZone
06.2019 - 08.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in training programs to enhance product knowledge and customer service skills.
- Improved resolution time with effective problem-solving for customer complaints.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Skills
- Excavator Maintenance
- Heavy Equipment Operation
- Engine overhaul
- Articulated Hauler Repair
- Final Drive Service
- Drive Train Repair
- Grader Maintenance
- Oil Change Procedures
- Road Roller Service
- Hydraulic Systems Troubleshooting
- Forklift Operation
- Battery System Maintenance
- Skid Steer Maintenance
- Bulldozer Repair
- Loader Service
- Backhoe Operation
- Preventive Maintenance
- Tire and Wheel Service
- Preventive Maintenance Procedures
- Diesel Engine Maintenance
- Battery Maintenance
- Equipment Inspection
- Final Drive Maintenance
- Shop Safety Procedures
- Bulldozer Operation
- Recordkeeping
- Reporting and documentation
- Continuous Improvement
- Analytical Thinking
- Effective Communication
- Scheduled Maintenance
- Equipment testing
- Multitasking
- Equipment Dismantling
- Equipment Repair and Maintenance
- Equipment operation
- Team Collaboration
- Diesel engine repair
- Backhoe operation
- Oil change procedures
- Fuel system service
- Exhaust system repair
- Powertrain repair
- Tire and wheel service
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Conflict resolution
- Complaint handling
- Payment processing
- Client relations
- Professional telephone demeanor
- Product knowledge
- Prioritization
- Staff training
- Product sales
- Product and service solutions
- Sales expertise
- Store maintenance
- Research
- Reading comprehension
- Stock management
Timeline
Apprentice Heavy Equipment Technician
Urban N. Zink
01.2023 - Current
Service Technician
TA Travel Center
01.2022 - 01.2023
Customer Satisfaction Manager
AutoZone
11.2021 - 12.2021
Facility Maintenance Tech.
Lancaster Foods LLC
08.2020 - 09.2021
Customer Service Representative
AutoZone
06.2019 - 08.2020
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