Colton Wicker
67 La Roda Court Rohnert Park ,CA
Summary
Dynamic professional with expertise in customer service and cleaning, honed at United Cerebral Palsy Northbay. Proven ability to enhance facility appearance and client satisfaction through efficient operations and proactive maintenance. Skilled in team collaboration and GPS navigation, driving results with a focus on quality and safety. Achieved 20% improvement in service efficiency.
Overview
7
7
years of professional experience
Work History
Counter Attendant
Graton Resort & Casino
04.2019 - 05.2022
- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat visits.
- Operated point-of-sale systems accurately to process transactions and manage cash flow.
- Maintained cleanliness and organization of counter area, contributing to overall ambiance and guest experience.
- Assisted in inventory management by restocking supplies and monitoring stock levels for efficiency.
- Trained new staff on operational procedures, promoting consistency and adherence to company standards.
- Identified areas for process improvement, implementing changes that enhanced service speed and quality.
- Processed customer orders and accurately entered into order system.
- Collaborated with team members to consistently meet high standards of quality and service.
- Prepared food items accurately and in compliance with health and safety guidelines.
- Demonstrated professionalism under pressure during peak hours while maintaining a friendly demeanor towards customers.
- Promoted a positive workplace culture by actively supporting teamwork among coworkers.
- Managed multiple tasks in high-volume environment.
- Utilized strong communication skills to explain menu options and make recommendations based on customer preferences.
- Streamlined order-taking process for improved efficiency and reduced wait times.
- Handled multiple tasks simultaneously, maintaining excellent time management skills while prioritizing workload.
- Displayed exceptional product knowledge, boosting sales through upselling techniques and suggestive selling tactics.
Janitor
United Cerebral Palsy Northbay
Rohnert Park, CA
01.2026 - Current
- Maintained cleanliness and sanitation of facilities to ensure a safe environment for clients and staff.
- Operated cleaning equipment efficiently, including floor scrubbers and buffers, enhancing overall facility appearance.
- Assisted in waste management processes, promoting recycling initiatives within the organization.
- Conducted regular inspections of premises to identify and address maintenance needs proactively.
Traveling Merchandiser
SAS Retail Services
Rohnert Park, CA
08.2024 - 10.2025
- Executed visual merchandising strategies to enhance product presentation and customer engagement.
- Analyzed sales data to optimize inventory levels and product placement.
- Collaborated with store teams to maintain planogram compliance and merchandise standards.
- Trained new staff on merchandising techniques and company policies for operational consistency.
Server
Ivy Park Santa Rosa California
Santa Rosa, CA
02.2024 - 10.2025
- Delivered exceptional customer service to enhance dining experience and ensure guest satisfaction.
- Managed order taking and processing using POS systems for efficient table service.
- Collaborated with kitchen staff to coordinate timely food preparation and delivery.
- Assisted in training new servers on menu items and service standards.
Seasonal Delivery Driver
FedEx
Windsor, CA
10.2023 - 12.2023
- Delivered packages efficiently, ensuring adherence to safety protocols and delivery timelines.
- Navigated local routes using GPS systems, optimizing delivery efficiency and accuracy.
- Maintained vehicle cleanliness and functionality through regular inspections and basic maintenance checks.
- Communicated effectively with customers, addressing inquiries and resolving issues promptly.
Restaurant Busser/host/ Cashier
River Rock Casino
06.2023 - 10.2023
- Maintained cleanliness and organization of dining areas for optimal guest experience.
- Assisted servers by promptly clearing tables and resetting for new guests.
- Supported kitchen staff by transporting food and supplies efficiently.
- Collaborated with team members to ensure timely service during peak hours.
Cashier
Habit Burger Grill
Rohnert Park, CA
10.2022 - 06.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service to ensure a positive dining experience.
- Maintained cleanliness and organization of front counter and dining area.
- Assisted in training new cashiers on operational procedures and customer interaction.
Seasonal Sale Associate
Old Navy
Petaluma, CA
10.2022 - 01.2023
- Assisted customers with product inquiries and purchases to enhance shopping experience.
- Maintained visual merchandising standards to attract customer attention and drive sales.
- Collaborated with team to ensure efficient store operations during peak hours.
- Processed transactions accurately using point-of-sale systems, ensuring smooth checkout experiences.
Server
Pacifica Senior Living
Healdsburg, CA
09.2022 - 09.2022
- Maintained cleanliness and organization of dining area to uphold restaurant standards.
- Handled cash transactions accurately while balancing daily sales reports.
- Engaged with customers to foster relationships and encourage repeat visits.
- Adapted quickly to high-pressure situations during peak service hours, ensuring smooth operations.
Crew Member
Chipotle
05.2022 - 08.2022
- Prepared food items according to Chipotle standards and recipes, ensuring quality and consistency.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness of workstations and dining areas, adhering to health and safety regulations.
- Operated kitchen equipment safely, including grills, ovens, and food processors during meal preparation.
Education
GED -
Rancho Cotate High School
Rohnert Park, CA06.2015
Skills
- Cleaning expertise
- Customer service-focused
- Trash compacting
- Recycling
- Spot cleaning
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Cash handling and management
- Customer relations
- Cash register operation
- Written and verbal communication
- Order taking
- Professionalism and courtesy
- Cash management
- Cash register systems
- Cash handling expertise
- Payment processing
- Conflict resolution
- Product knowledge
- Issue resolution
- Complex Problem-solving
- Merchandise restocking
- Cash drawer balancing
- POS system operations
- Payment collection
- POS systems
- Guest inquiries
- ID verification
- Attention to detail
- Inventory management
- Order packaging
- Inventory control
- Currency counting
- Sales expertise
- Daily reporting
- Retail merchandising
- Product recommendations
- Drawer balancing
- Returns processing
- Point of sale operation
- Purchase assistance
- Point-of-sale system operation
- Order verification
- Reports and documents
- Point of sale proficiency
- Food handling
- Professional attitude
- Safe food handling
- Cleanliness standards
- Menu memorization
- Food safety practices
- Relationship management
- Service prioritization
- Food preparation
- Food presentation
- Order accuracy
- Food station setup
- Table setting
- Guest relations
- Relationship building
- Supply restocking
- Quality control
- Memory retention
- Allergy awareness
- Order management
- Dining area maintenance
- High volume dining
- Food and beverage pairings
- Food spoilage prevention
- Front-of-house display creation
- Personal grooming
- Menu presentation
- Daily specials memorization
- Guest relations management
- Tableside service
- POS system operation
- Suggestive selling
- Health code compliance
- Garnishing
- Banquet coordination
- Bill computation
- Food inspection
- Price memorization
- Salad preparation
- Table setting arrangements
- Dining crew workflow optimization
- Dish preparation
- Check payment processing
- Point of sale (POS) system operations
- Dining customer service
- Utensil sanitizing
- Effective customer upselling
- Hospitality and accommodation
- Special dietary requirements
- Menu design
- Point-of-sale system
- Team player
- Warm and friendly
- Adaptable and flexible
- Organizational skills
- Reliable and responsible
- Food and beverage service
- Decision-making
- High energy and stamina
- Cool under pressure
- Food preparation and safety
- Hospitality service expertise
- Menu recommendations
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Time management
- Customer engagement
- Retail sales
- Reliability and punctuality
- Store opening and closing
- Flexible schedule
- Professional appearance
- Stocking and receiving
- Store maintenance
- Retail store operations
- Phone etiquette
- Customer needs assessment
- Transaction processing
- Policy and procedure adherence
- Interpersonal and written communication
- Stock replenishment
- Display setup
- Independent judgement
- Order processing
- Trend awareness
- Brand representation
- Upselling strategies
- Fitting room maintenance
- Product merchandising
- Sales goals attainment
- Merchandise display
- Sales trends
- Fashion sense
- Product promotions
- Cross-selling techniques
- Complaint management
- Loss prevention
- Product demonstrations
- Truck unloading
- Self-checkout assistance
- Display building
- Dispute mediation
- Positive attitude
- Valid Driver's license
- Dependable and reliable
- Punctual and reliable
- Safe driving
- Loading and unloading
- Clean driving record
- GPS and route planning
- Route management
- Safe driving record
- GPS navigation
- Heavy lifting
- Order picking and processing
- Map reading and navigation skills
- GPS operation
- Vehicle cleaning and maintenance
- Delivery scheduling
- Stocking and inventory
- Shipping and packaging
- Cargo handling
- Route planning
- Safe driver training
- Quality assurance
- Vehicle inspection
- Delivery recordkeeping
Timeline
Janitor
United Cerebral Palsy Northbay
01.2026 - Current
Traveling Merchandiser
SAS Retail Services
08.2024 - 10.2025
Server
Ivy Park Santa Rosa California
02.2024 - 10.2025
Seasonal Delivery Driver
FedEx
10.2023 - 12.2023
Restaurant Busser/host/ Cashier
River Rock Casino
06.2023 - 10.2023
Cashier
Habit Burger Grill
10.2022 - 06.2023
Seasonal Sale Associate
Old Navy
10.2022 - 01.2023
Server
Pacifica Senior Living
09.2022 - 09.2022
Crew Member
Chipotle
05.2022 - 08.2022
Counter Attendant
Graton Resort & Casino
04.2019 - 05.2022
GED -
Rancho Cotate High School