Colton Rallis

• Process Guide trained in AFE pack, helping operations make adjustments with packers and sorters based off work flow and headcount.
• Conducted over five new hire tours as ambassador, giving new associates welcoming experiences, as well as aiding to any questions, comments, or concerns based on Amazon's policy.
• Trained new employees and supervisors under Amazon's ambassador program to apply best stow practices regarding quality and rate. Discussed health and safety procedures and regulations.
• Stow water-spider expectations and training implemented by Inbound Operations based of personal routine.
• Conducted numerous stow random-audits to ensure that quality and rate teachings are effective amongst all workers.
• Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
• Cross-trained with various departments to manage timely delivery of orders and avoid delays.
• Prepared orders for shipment by picking, packing, and labeling merchandise.
• Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
• Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles

• Trained incoming customer service clerks, customer service skills such as communication and bagging efficiency so customers are satisfied with bag presentation while Publix's IPB (items per bag) goal is met.
• Offered and provided premier customer assistance to customers' vehicles, maintaining conversation while acting efficiently to return back for other customers.
• Monitored parking lot for any loose carts and groceries left behind, as well as ensuring other associates are safe from both vehicles and customers.
• Cross-trained and provided backup support for organizational leadership.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Trained new personnel regarding company operations, policies and services.
• Developed and actualized customer service initiatives to decrease wait times.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Provided training and support to new associates to help provide high-quality customer service.
• Managed timely and effective replacement of damaged or missing products.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
• Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
• Implemented and developed customer service training processes.
• Cross-trained and backed up other customer service managers.

Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.

• Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
• Assisted managers with quickly resolving service- and food-related issues.
• Provided excellent customer service while meeting challenging time goals.
• Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
• Reset and cleaned tables quickly to prepare for new customers.
• Delivered correct food items to tables according to order documentation.
• Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.