Colton Smothermon Smothermon
Lubbock,TX
Summary
Before I start, I would like to point out that I have been working a job since I was 13 years old. I am always ready to push myself to learn and adapt to the current climate. I have gone from working and repairing technology at McDonald's' restaurants to working on a forklift at FedEx; now I am with the Army Reserves as a certified 25B Information Technology Specialist. I am ready for any challenge as long as I am given the chance to prove myself.
Overview
4
4
years of professional experience
1
1
Certification
Work History
25 B (Information Technology Specialist)
Army Reserves
02.2023 - Current
- Answered and triaged requests for assistance in order to provide top-notch support.
- Delivered network technology training to junior team members and end-users, enhancing knowledgebase and team productivity.
- Conducted daily system monitoring, verifying security, integrity and availability of hardware, server resources, applications and key processes.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Set up network profiles, security permissions and file sharing systems
Team Member Fire
Fire House Subs
06.2022 - Current
- Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner.
- Ability to bend, twist, and stand to perform normal job functions.
- The ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with customers
- Customer service and cash handling experience.
Ramp Agent
Worldwide Flight Services
01.2022 - 05.2022
- Guided aircraft into and out of parking positions using hand signals.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
Freight Handler/Forklift Operator
FedEx Freight
01.2021 - 04.2022
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
Operations Technology Person (OTP)
McDonalds
08.2019 - 01.2021
- Perform certain self-installs and OS upgrades.
- Troubleshoot POS technology issues.
- Provide the necessary resources, tools, & support as new technologies and initiatives are deployed.
- Perform scheduled maintenance tasks to ensure optimal functionality and performance of equipment.
- Ensure proper cable management.
- Effectively communicate technology issues, outcomes, needs, and costs weekly.
- Set up new hire accounts; reset passwords as necessary.
- Flexible availability as some upgrades or equipment replacement must be completed during late evenings or early mornings.
- I had 7 McDonalds stores under my Supervision.
Education
High School Diploma -
ENMUR Early College High School
Roswell, NM05.2019
Skills
- Team member
- Friendly and Patient
- Analytical and Critical Thinking
- Self Confident
- Hardworking and Responsible
- Active Learning
Affiliations
- US Army Reserves
Certification
- Secret Security Clearance
- Licensed 24B Information Technology Specialist
Timeline
25 B (Information Technology Specialist)
Army Reserves
02.2023 - Current
Team Member Fire
Fire House Subs
06.2022 - Current
Ramp Agent
Worldwide Flight Services
01.2022 - 05.2022
Freight Handler/Forklift Operator
FedEx Freight
01.2021 - 04.2022
Operations Technology Person (OTP)
McDonalds
08.2019 - 01.2021
High School Diploma -
ENMUR Early College High School
- Secret Security Clearance
- Licensed 24B Information Technology Specialist
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