Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Coltrane Marchand

West Hills,CA

Summary

Dynamic professional with a proven track record at Black Entertainment Television, excelling in customer service and team collaboration. Recognized for swiftly resolving customer inquiries and enhancing satisfaction. Skilled in effective communication and time management, I bring enthusiasm and a commitment to achieving project goals in fast-paced environments.

Overview

14
14
years of professional experience

Work History

Admissions Ambassador

Lake Forest College
Lake Forest, Illinois
09.2025 - Current
  • Facilitated campus tours for prospective students and families to showcase offerings.
  • Provided information on academic programs and campus resources to inform inquiries.
  • Engaged with diverse student populations, promoting inclusivity and community connection.
  • Corresponded with prospective students via email, fostering professional relationships through active communication.
  • Contributed ideas for process improvements within Admissions Office operations.
  • Addressed all questions regarding student activities, housing, and courses truthfully.

Volleyball Stat Keeper

Lake Forest College
Lake Forest, Illinois
09.2025 - Current
  • Organized and prioritized tasks to efficiently achieve service objectives.
  • Collaborated with diverse colleagues to solve product and service-related issues.
  • Maintained current knowledge through ongoing education and advanced training.
  • Received recognition from management for delivering exceptional customer service.

High School Basketball Referee

Cliff Paul
Waukegan, Illinois
10.2024 - Current
  • Ensured fair play by interpreting rules throughout competition.
  • Enforced game regulations to maintain a safe environment for all participants.
  • Administered penalties for unsportsmanlike conduct, including technical fouls or disqualifications.
  • Stopped play promptly for injuries or hazardous situations on the court.
  • Maintained accurate records of game results and statistics for review.
  • Communicated effectively with coaches, players, and parents to clarify expectations during gameplay.
  • Documented detailed scorecards and foul calls for league coordinator's review when necessary.

College Football Sideline Worker

Lake Forest College
Lake Forest, Illinois
10.2024 - Current
  • Performed routine cleaning and maintenance to sustain campus facilities effectively.
  • Operated equipment and tools to efficiently meet daily operational needs.
  • Collaborated with team members to maintain a safe campus environment.
  • Reported maintenance issues promptly, ensuring timely repairs and compliance.
  • Trained new staff on cleaning techniques and equipment usage.
  • Regularly communicated with supervisors regarding project progress and completed tasks.

Commercial Actor

Everyone
Los Angeles, CA
08.2011 - Current
  • Memorized lines swiftly and accurately for commercials.
  • Collaborated with producers, directors, and actors to enhance performance cohesion.
  • Projected energy and enthusiasm to engage viewers effectively.
  • Studied scripts thoroughly to grasp character motivations before shoots.
  • Followed direction from producers and directors during filming processes.
  • Created distinctive facial expressions and body language reflecting character traits.
  • Continuously honed technical skills, including advanced memorization techniques.
  • Attended auditions and casting calls to secure commercial roles.

Talent Escort

Black Entertainment Television, BET
Los Angeles, CA
06.2025 - 06.2025
  • Recognized by management for delivering exceptional customer service.
  • Identified customer needs promptly to enhance satisfaction.
  • Provided excellent in-person and phone service to customers.
  • Assisted with customer inquiries to resolve issues swiftly.
  • Collaborated with team members to achieve project goals within deadlines.
  • Supported colleagues to foster a collaborative work environment.
  • Managed inventory and supplies to ensure availability of materials.
  • Completed daily tasks accurately and efficiently.

Cookie Packager

Thoze Cookies
Los Angeles, CA
12.2020 - 02.2021
  • Packaged items according to customer orders and product specifications.
  • Verified contents against order forms to ensure accuracy before sealing packages.
  • Inspected packaged items to maintain high-quality standards.
  • Labeled packages with essential information, including weight and destination.
  • Collaborated with team members to achieve production goals efficiently.
  • Executed necessary adjustments for proper sealing and labeling of products.

Education

Communications

Lake Forest College
Lake Forest, IL
05-2027

High School Diploma -

Chaminade College Preparatory High School
West Hills, CA
05-2023

Skills

  • Customer service
  • Team collaboration
  • Effective communication
  • Telephone etiquette
  • Time management
  • Active listening
  • Task prioritization
  • Team building
  • Conflict resolution
  • Recordkeeping

Affiliations

  • Collegiate Basketball Player / Leader
  • Member of Black Student Union

Timeline

Admissions Ambassador

Lake Forest College
09.2025 - Current

Volleyball Stat Keeper

Lake Forest College
09.2025 - Current

Talent Escort

Black Entertainment Television, BET
06.2025 - 06.2025

High School Basketball Referee

Cliff Paul
10.2024 - Current

College Football Sideline Worker

Lake Forest College
10.2024 - Current

Cookie Packager

Thoze Cookies
12.2020 - 02.2021

Commercial Actor

Everyone
08.2011 - Current

Communications

Lake Forest College

High School Diploma -

Chaminade College Preparatory High School

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