Columbus Sampson
Hyattsville,MD
Summary
Motivated marketing graduate seeking an entry-level position to utilize analytical skills and creative thinking to drive brand awareness and engagement on a dynamic marketing team.
Overview
3
3
years of professional experience
Work History
Roadside Technician
AAA
05.2021 - Current
- As a AAA Roadside Technician, my goal is to provide exceptional service to members by offering emergency roadside assistance.
- This role involves me responding to calls for help, diagnosing vehicle issues, and performing necessary repairs or towing services to ensure the safety and satisfaction of the member.
- Respond promptly to roadside assistance calls for services such as jumpstarts, battery and tire changes, fuel delivery, lockout services, and towing.
- Assess and diagnose issues with vehicles on-site to determine the best course of action for repair or assistance.
- Execute necessary repairs or service as per company protocols, ensuring the safety of the motorist and compliance with AAA standards.
- Maintain accurate records of services provided, including member details, vehicle information, and any parts used.
E-Commerce Associate
League Outfitters
- Handled online retail operations for League Outfitters.
- Responsible for optimizing the online shopping experience, ensuring accurate product listings, and driving sales through digital marketing initiatives.
- Maintain and update product listings on the e-commerce platform, ensuring accurate descriptions, pricing, and inventory levels.
- Provide support to online customers through email, chat, and social media, addressing inquiries and resolving issues.
- Assist with processing online orders, coordinating shipping and returns, and ensuring timely delivery to customers.
- Collaborate with the marketing team to implement online promotions, email campaigns, and social media initiatives to drive traffic and sales.
- Monitor website analytics and sales data to identify trends, opportunities, and areas for improvement; prepare reports for management.
- Collaborate with IT team to optimize website functionality
- Monitor inventory levels to ensure product availability
- Assisted customers with product selection, ordering and payment processing via phone and email.
- Managed social media accounts to create a positive presence for the company.
Education
Bachelor of Science - Marketing
University of Maryland
College Park, MD05.2019
Skills
- Data Analysis
- Market Research Techniques
- Strong Written and Verbal Communication
- Basic Statistical Analysis
- Proficient in Microsoft Office Suite
- Team Collaboration and Problem Solving
- Content Marketing
- Digital Marketing
Coursework
- Marketing Research
- Consumer Behavior
- Data Analysis
- Digital Marketing
Timeline
Roadside Technician
AAA
05.2021 - Current
E-Commerce Associate
League Outfitters
Bachelor of Science - Marketing
University of Maryland
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