Summary
Overview
Work History
Education
Skills
Timeline
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Colunga Darcie

Rogers,AR

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience

Work History

Receptionist

BoozmanHof
Rogers, AR
01.2024 - Current
  • Ensured compliance with HIPAA regulations regarding confidentiality of patient information.
  • Processed payments and maintained accurate records of transactions.
  • Resolved customer complaints promptly and professionally while adhering to company policies.
  • Ensured all areas were clean, organized and stocked with appropriate supplies.
  • Answered phones, scheduled appointments and managed patient information in the computer system.
  • Verified insurance eligibility for patients.
  • Greeted patients upon arrival and checked them in for appointments.

Senior Specialist Operations

Walmart
Rogers, AR
10.2022 - 11.2023
  • Developed, maintained, and implemented strategic plans for projects.
  • Reviewed processes and procedures to identify areas of improvement.
  • Communicated regularly with stakeholders on project status, issues, or changes.
  • Resolved conflicts between team members or departments in an efficient manner.
  • Identified potential risks associated with projects and proposed strategies for mitigating them.
  • Coordinated with other departments to ensure successful completion of projects.
  • Analyzed complex problems and identified effective solutions.

ACE Resolution Specialist

Walmart
Rogers, AR
01.2022 - 10.2022
  • Monitored progress on active resolution efforts and maintained accurate records of activities performed related to each case.
  • Maintained up-to-date knowledge on company products, services as well as relevant industry regulations impacting service delivery standards, requirements.
  • Created reports on the status of outstanding cases and communicated results to management team members.
  • Ensured compliance with applicable laws and regulations during the resolution process.
  • Advised senior management on best practices for resolving complex customer service disputes.
  • Assisted customers with inquiries and complaints, providing timely resolution to customer issues.

Education

Southwest High School
Washburn, MO
05-2017

Skills

  • Data Entry
  • Scheduling
  • Schedule Management
  • Office Management
  • Project Management
  • Documentation And Reporting

Timeline

Receptionist

BoozmanHof
01.2024 - Current

Senior Specialist Operations

Walmart
10.2022 - 11.2023

ACE Resolution Specialist

Walmart
01.2022 - 10.2022

Southwest High School

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Colunga Darcie