Colver Sanchez
Highland,NY
Summary
Results-driven professional skilled in network troubleshooting and technical support. Committed to enhancing system availability and reliability while training junior technicians and collaborating with cross-functional teams to achieve optimal network performance.
Dynamic Network Engineer with over two decades of experience in LAN switching technologies and IP address management. Recognized for fostering team development and optimizing network performance through effective communication and comprehensive documentation.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Network Engineer
Spectrum Business
09.2001 - 02.2023
- Mentored junior engineers on troubleshooting complex network issues, fostering team development.
- Performed troubleshooting for Juniper, Cisco, Alcatel, and packet analysis.
- Delivered end-user support by troubleshooting connectivity issues and providing guidance on proper usage of networking equipment.
- Boosted system availability by conducting regular maintenance tasks, including firmware updates and hardware replacements.
- Developed comprehensive documentation for network configurations and operational procedures.
- Collaborated with cross-functional teams to optimize network performance and reduce downtime.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
Network Technician
Spectrum Business
09.2001 - 02.2023
- Installed and configured network hardware and software for optimal performance.
- Conducted routine maintenance checks to ensure network reliability and security.
- Collaborated with cross-functional teams to implement network upgrades and enhancements.
- Provided technical support to clients, resolving issues efficiently and effectively.
- Developed documentation for network configurations, procedures, and troubleshooting guides.
- Trained junior technicians on best practices in network management and troubleshooting techniques.
- Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.
- Traveled to remote office locations to install nodes and implement client software rollouts.
- Diagnosed and resolved hardware, software and network problems and replaced defective components.
Cable Installation Technician
Spectrum
02.2001 - 02.2023
- Installed and tested cable systems to ensure optimal performance and customer satisfaction.
- Conducted site surveys to assess installation requirements and troubleshoot issues effectively.
- Collaborated with team members to streamline installation processes and enhance service delivery.
- Implemented best practices for equipment handling, reducing downtime during installations.
- Reduced service call-backs by accurately diagnosing and resolving cable-related issues during initial visits.
- Consistently achieved performance metrics related to installations per day while still maintaining high levels of customer satisfaction rates.
- Completed all required training courses on new cable installation techniques, equipment, and industry best practices in a timely manner.
Education
Electrical Engineering
Rochester Institute of Technology
Rochester, NY05-1979
No Degree - Electronic Technician
Technical Careers Institute
New York, NY05-1979
Skills
- Network configuration
- LAN switching technologies
- Layer-2/3 protocols
- IP addressing and subnetting
- Network Troubleshooting Abilities
- IP address management
- Technical support capabilities
Certification
- A+, comptia - 1999-present
Timeline
Network Engineer
Spectrum Business
09.2001 - 02.2023
Network Technician
Spectrum Business
09.2001 - 02.2023
Cable Installation Technician
Spectrum
02.2001 - 02.2023
Electrical Engineering
Rochester Institute of Technology
No Degree - Electronic Technician
Technical Careers Institute