Colyn Sexton
Hickory,NC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
Work History
Customer Service Officer
Sigs Tire Centers
Hickory, NC
01.2024 - Current
- Answered customer inquiries via telephone, email and face-to-face contact.
- Resolved customer issues in an efficient and timely manner.
- Educated customers on products and services offered by the company.
- Identified potential opportunities to upsell products or services to customers.
- Developed strategies to improve customer service processes and procedures.
- Trained new employees on company policies related to customer service practices.
Welding Fabricator
Fleet genius
Lenoir, NC
08.2023 - 01.2024
- Fabricated metal components using welding techniques such as MIG, TIG and Oxy-Acetylene welding.
- Assembled parts into larger structures following blueprints and engineering specifications.
- Assisted in the development of new fabrication processes and procedures.
- Operated forklifts, cranes, hoists and other material handling equipment to move materials around shop floor.
- Cut materials with plasma cutters, oxy-acetylene torches or mechanical shears according to specifications.
- Repaired broken or cracked parts by welding them back together.
Maintenance Technician
Schneider Mills Inc.
Taylorsville, NC
02.2022 - 07.2023
- Conducted electrical repairs on motors, lighting systems, and other related components.
- Diagnosed mechanical problems using visual inspections and test instruments.
- Repaired or replaced faulty wiring, switches, relays, and other electrical components.
- Replaced defective parts such as bearings, seals, gears, valves.
- Troubleshot complex electrical and mechanical issues with minimal downtime.
- Conducted regular safety checks to ensure compliance with OSHA standards.
Education
High School Diploma -
Saint Stephens High School
Hickory, NC05-2022
Skills
- Customer Support
- Membership renewals
- Dependable and Responsible
- Task Prioritization
- Relationship Building
- Customer service excellence
References
References available upon request.
Timeline
Customer Service Officer
Sigs Tire Centers
01.2024 - Current
Welding Fabricator
Fleet genius
08.2023 - 01.2024
Maintenance Technician
Schneider Mills Inc.
02.2022 - 07.2023
High School Diploma -
Saint Stephens High School
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