Comaneci Smith
Stockbridge,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
16
16
years of professional experience
Work History
Inventory Control/Senior Customer Service Supervisor
Kroger
12.2017 - Current
- Monitored customer feedback to identify areas of improvement in customer experience.
- Managed a team of customer service representatives, ensuring timely resolution of client inquiries and issues.
- Continuously updated team members on company policy changes and industry trends, ensuring their knowledge remained current and relevant.
- Initiated process improvements that led to reduced wait times for customers seeking assistance via phone or email channels.
- HAACP Certified
Warehouse Forklift Operator
Dick Sporting Goods
04.2012 - 04.2017
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
- Ensured timely deliveries by efficiently loading and unloading trucks with the use of forklifts.
Sr Customer Service Representative
FedExField
04.2008 - 04.2012
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Engaged clients in person and over phone to answer questions and address complaints.
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
Education
High School Diploma -
Towers High School
Decatur, GA06.1997
Skills
- Customer Satisfaction
- Client Relationship Building
- Call center experience
- Stress Tolerance
- Complaint Handling
- Workload Management
- Professionalism and Etiquette
Timeline
Inventory Control/Senior Customer Service Supervisor
Kroger
12.2017 - Current
Warehouse Forklift Operator
Dick Sporting Goods
04.2012 - 04.2017
Sr Customer Service Representative
FedExField
04.2008 - 04.2012
High School Diploma -
Towers High School