Dedicated and reliable professional with a proven track record of strong organizational abilities. Demonstrates a genuine passion for continuous learning and a deep commitment to making valuable contributions. Committed to supporting the team in achieving company objectives, with a strong desire to help drive success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Transaction Specialist
Adecco
06.2021 - 12.2024
Preparing applications to be processed by recording and checking payments, verifying data, scanning information into computer and sorting applications to be mailed out to client.
Reduced errors with meticulous attention to detail during transaction verification.
Handled high volume of transactions promptly, consistently meeting productivity targets.
Exceeded client expectations through the consistent delivery of high-quality service, earning recognition as a top performer within the team by meeting hourly production goals at 40+ applications per hour.
Used data entry skills to accurately document and input statements.
Streamlined transaction processes for improved accuracy and reduced processing times.
Adapted quickly to changes in policy or procedure, maintaining consistent performance levels despite evolving guidelines.
Safeguarded sensitive information by adhering to strict confidentiality protocols in all transactions.
Contributed to the development of training materials for new hires, ensuring each associate were well-equipped for success in their roles as Transaction Specialists.
Support IC/QA
Amazon.com
06.2020 - 11.2020
Monitored inventory accuracy and movement using a computerized inventory system.
Improved inventory accuracy by conducting regular counts, audits, and addressing discrepancies efficiently with team lead.
Meet daily goal of 15 orders per hour to meet standard productivity.
Correctional Officer III
Texas Department of Criminal Justice
08.2019 - 05.2020
Supervise at least 60+ inmates in housing units and those segregated for administrative or punitive measures;
Make periodic patrols of living quarters and work areas and initiate counts of inmates at regular and irregular intervals;
Maintain control and discipline including use of physical restraint and restraining devices;
Prevent the introduction of contraband into the institution;
Instruct inmates and maintain control in all areas of facility
Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Escorted inmates to and from cells, court, hospitals, and medical appointments.
Conducted routine and emergency head counts.
Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
Fulfillment Associate
Staples Distribution
11.2018 - 08.2019
Picked and pulled orders quickly to maintain demanding productivity goals of 30+ per hour.
Followed orders precisely for correct items, sizes and quantities.
Reviewed order slips, checked product and staged merchandise to be shipped from other departments.
Prepared and checked outbound shipments for accuracy.
Moved merchandise using pallet jacks.
Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
Loss Prevention Supervisor
Kohl's
03.2018 - 11.2018
Supervise/Train 2 to 3 Loss Prevention Officers and Loss Prevention Service Specialists.
Provided exceptional customer service while maintaining vigilance for potential threats or suspicious activity within the store environment.
Conducted regular audits of inventory levels, identifying discrepancies and taking corrective action as needed.
Collaborated with store management to identify high-risk areas and implement targeted loss prevention measures.
Investigated incidents of theft or fraud thoroughly, collecting evidence and preparing case summaries for legal proceedings.
Improved employee awareness of loss prevention techniques through comprehensive training programs.
Reduced shrinkage by implementing effective loss prevention strategies and conducting thorough investigations.
Developed strong relationships with local law enforcement agencies to improve communication and cooperation in resolving incidents.
Maintained a safe shopping environment for customers by monitoring surveillance systems and addressing potential hazards promptly.
Completed incident reports and activity logs for accurate, current records.
Conducted daily store walk-throughs to identify potential security risks.
Patrolled store premises to detect and prevent shoplifting and security breaches.
Investigated and documented thefts and suspicious activity to improve issue prevention.
Interviewed suspects, customers and witnesses to obtain helpful information and statements.
Generated comprehensive reports documenting evidence of attempted theft, recovered merchandise, incidents, and investigations.
Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
Asset Protection Specialist
Kroger
09.2012 - 12.2017
Maintained a professional demeanor when interacting with customers, employees, and law enforcement officials during investigations or incidents.
Reviewed (CCTV) security footage regularly as part of daily responsibilities to detect any suspicious activities requiring further investigation.
Conducted thorough investigations into suspected cases of internal theft, leading to the resolution of multiple incidents.
Prepared case reports, preserved evidence, interacted with law enforcement and testified in criminal and civil court actions to facilitate prosecution.
Increased employee awareness of loss prevention strategies through comprehensive training programs.
Patrolled store departments to check for suspicious activities
Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
Wrote daily AP reports for internal and external crime, burglary, or theft.
Investigated, contacted local authorities, apprehended shoplifters with the rate of at least 1 a day and other potential criminals in store to increase protection and apply safety measures.
Education
High School Diploma -
Irving High School
Irving, TX
05.1997
Skills
CCTV
QA/Inventory reporting
Shipping and receiving procedures
Surveillance
Quality Assurance
Payment processing
Transaction monitoring
Data entry proficiency
Teamwork and collaboration
Reliability
Adaptability and flexibility
Warehouse operations
Certification
Wicklander, Interview and Interrogation
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Transaction Specialist
Adecco
06.2021 - 12.2024
Support IC/QA
Amazon.com
06.2020 - 11.2020
Correctional Officer III
Texas Department of Criminal Justice
08.2019 - 05.2020
Fulfillment Associate
Staples Distribution
11.2018 - 08.2019
Loss Prevention Supervisor
Kohl's
03.2018 - 11.2018
Asset Protection Specialist
Kroger
09.2012 - 12.2017
Wicklander, Interview and Interrogation
High School Diploma -
Irving High School
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