Comeshia Levingston
El Dorado,AR
Summary
Adept at enhancing patient and inmate well-being, my tenure at Exceptional Client Care and EngageMED honed my skills in patient care and security protocols. Demonstrated ability to administer medication accurately and enforce safety regulations, complemented by a strong foundation in active listening and problem-solving, significantly improved client and facility outcomes.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Direct Care Worker
Exceptional Client Care
06.2023 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
- Enhanced patient well-being by providing compassionate and individualized care tailored to their specific needs.
- Utilized active listening skills in order to understand each patient''s unique needs, preferences, and goals for their care plan execution.
- Administered medications accurately and promptly, adhering to medication schedules and physician instructions.
Correctional Sergeant
David Wade Correctional Center
06.2022 - 01.2023
- Maintained order and security in the correctional facility by enforcing rules, regulations, and procedures.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Enhanced facility safety by conducting regular security checks and monitoring inmate activities.
- Supervised Number employees and performance of tasks and managed Number offenders.
- Served as a role model for subordinates, demonstrating professionalism in all aspects of job responsibilities.
- Resolved issues and disputes between inmates professionally and respectfully.
- Handled inmate counts and searches for missing inmates.
- Completed daily work report sheets and delegated tasks to employees.
Correctional Sergeant
Arkansas Department Of Corrections
12.2021 - 06.2022
- Maintained order and security in the correctional facility by enforcing rules, regulations, and procedures.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Enhanced facility safety by conducting regular security checks and monitoring inmate activities.
- Supervised Number employees and performance of tasks and managed Number offenders.
- Conducted thorough investigations into allegations of misconduct or rule violations, resulting in fair disciplinary actions when necessary.
- Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
Customer Service Representative
Teleperformance
07.2021 - 12.2021
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Managed inventory levels for office supplies or equipment, minimizing waste while ensuring availability when needed.
- Improved internal communication processes by creating informative newsletters or memos for distribution among staff members.
- Provided support during meetings by taking minutes, distributing materials, and following up on action items.
- Developed positive relationships with clients, fostering trust and loyalty through exceptional communication skills.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Identified and resolved discrepancies and errors in customer accounts.
- Implemented and developed customer service training processes.
Float Medical Assistant
EngageMED
11.2020 - 05.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
Medical Assistant
Gastrointestinal Specialist
04.2016 - 09.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Education
Associates - Medical Assisting
Virginia College
Bossier City, LA09.2016
Diploma -
Summerfield High
Summerfield, LA05.2014
Skills
- Patient Care
- Medication Administration
- Reliability and punctuality
- Meal Preparation
- CPR Certified
- Active Listening
- Problem-solving abilities
- Customer Service
- Data Entry
- Call center experience
- Computer Proficiency
- Complaint Handling
- Payment Processing
- Professional telephone demeanor
- Call Center Operations
- Microsoft Outlook
- Appointment Scheduling
- Documentation
- Emergency Response
- Body Searches
- Policy Enforcement
- Security Protocols
- Inmate Supervision
Certification
- Certified Phlebotomist Technologist (CPT) - American Society for Clinical Pathology (ASCP).
- Medical Administrative Assistant Certification (CMAA) - National Healthcareer Association (NHA).
- First Aid Certification - American Heart Association.
Timeline
Direct Care Worker
Exceptional Client Care
06.2023 - Current
Correctional Sergeant
David Wade Correctional Center
06.2022 - 01.2023
Correctional Sergeant
Arkansas Department Of Corrections
12.2021 - 06.2022
Customer Service Representative
Teleperformance
07.2021 - 12.2021
Float Medical Assistant
EngageMED
11.2020 - 05.2021
Medical Assistant
Gastrointestinal Specialist
04.2016 - 09.2020
- Certified Phlebotomist Technologist (CPT) - American Society for Clinical Pathology (ASCP).
- Medical Administrative Assistant Certification (CMAA) - National Healthcareer Association (NHA).
- First Aid Certification - American Heart Association.
Associates - Medical Assisting
Virginia College
Diploma -
Summerfield High
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