Comfort Maimo
Tiko, Cameroon,South West Region
Summary
Dynamic leader with a proven track record at Tiko Health Services, Cameroon, enhancing patient care through innovative research management and effective team collaboration. Expert in qualitative research and fostering a culture of continuous improvement, achieving significant advancements in healthcare outcomes. Skilled in staff training and policy implementation, demonstrating exceptional organizational and interpersonal abilities.
Overview
10
10
years of professional experience
Work History
Research Manager
Tiko Health Services, Cameroon
Tiko, Cameroon
03.2023 - Current
- Reviewed work procedures and operational problems to determine ways to improve service, performance and safety.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Evaluated patient care and initiated procedural changes for increased benefit.
- Organized and directed worker training programs to resolve personnel problems, hire new staff and evaluate employee performance.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Promoted a culture of continuous learning and improvement among staff, encouraging professional growth and development opportunities.
- Fostered a positive work environment by promoting open communication and teamwork among staff members.
- Championed the adoption of new technologies within the organization, enhancing both operational effectiveness and patient experience.
- Led efforts towards accreditation readiness, resulting in successful completion of external audits without any major findings or deficiencies noted.
- Collaborated with multidisciplinary teams to design and implement integrated care plans, promoting a holistic approach to patient care.
- Streamlined patient flow processes to reduce waiting times and improve overall satisfaction levels among patients seeking care.
- Implemented preventive measures that successfully reduced the incidence of communicable diseases within the target population.
- Improved patient outcomes by implementing streamlined healthcare processes and effective management strategies.
- Conducted thorough assessments of existing healthcare systems, identifying areas for improvement and recommending actionable solutions.
- Developed comprehensive health programs to address specific community needs, leading to improved public health outcomes.
- Ensured compliance with all relevant regulations and industry best practices, maintaining a safe and efficient healthcare facility.
- Oversaw data-driven quality improvement efforts, enabling evidence-based decision making and continuous advancement of patient care standards.
- Enhanced staff performance through regular training sessions and performance evaluations, resulting in increased overall efficiency.
- Established partnerships with local organizations to expand access to essential health services within the community.
- Managed human resources functions including recruitment, hiring, training, supervision, evaluation, and professional development for all team members.
- Spearheaded initiatives aimed at reducing hospital readmissions, ultimately decreasing costs and improving patient satisfaction rates.
- Managed budgets and financial resources effectively, ensuring optimal allocation of funds for maximum impact on healthcare services.
- Coordinated community outreach initiatives to increase awareness of available health services and foster strong relationships with key stakeholders.
- Advocated for policy changes that positively impacted public health outcomes, successfully influencing decision-makers to implement necessary reforms.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Spearheaded and implemented new projects to expand scope of engagement.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Collaborated with store manager to maintain daily operations.
- Developed policies and procedures for effective pharmacy management.
- Successfully negotiated client contract renewals to create increased revenue.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
Medical Laboratory Technician
Benakuma District Hospital
Benakuma, Cameroon
09.2014 - 02.2021
- Ensured quality control by performing routine maintenance on lab equipment and calibrating instruments as needed.
- Performed routine maintenance and calibration of laboratory equipment to produce accurate results.
- Followed safety protocols to maintain safe and secure laboratory environment.
- Assisted in the training of new staff members, ensuring proper knowledge transfer and adherence to safety protocols.
- Prepared reagents and solutions, making readily available during testing for convenience.
- Prepared laboratory samples for analysis and performed data entry for accurate reporting.
- Reduced error rates in testing procedures through careful attention to detail and adherence to established protocols.
- Trained and supervised new laboratory staff to improve skills in laboratory procedures.
- Developed strong working relationships with colleagues, fostering a positive team culture focused on collaboration and innovation.
- Improved laboratory efficiency by streamlining sample processing and reducing turnaround times.
- Ensured patient confidentiality by adhering to strict privacy guidelines when handling sensitive medical information.
- Enhanced patient care through accurate and timely diagnostic testing for various medical conditions.
- Maintained confidentiality of all patient information to conform to Health laws, internal, and other regulatory standards.
- Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
- Performed comprehensive analysis of patient samples and generated detailed reports to inform medical staff of results.
- Participated in laboratory audits and assessments to maintain compliance and improve results.
- Provided excellent customer service to patients by answering questions about lab tests clearly while maintaining empathy for their concerns.
- Utilized expertise in microbiology, chemistry, and hematology to help with diagnosis of medical issues.
- Documented and reported equipment malfunctions to supervisor for fast resolution and maintenance.
- Utilized various medical laboratory equipment to conduct tests and analyses.
- Mentored junior technicians on best practices for conducting various types of lab tests while emphasizing accuracy.
- Recorded and maintained accurate data to facilitate tracking of results.
- Increased overall lab productivity by optimizing work schedules, prioritizing tasks, and minimizing downtime.
- Maintained compliance with regulatory agencies through thorough documentation of laboratory processes and procedures.
- Collaborated with physicians to provide critical input on clinical decisions, based on test results.
- Promoted a culture of continuous improvement by regularly reviewing and updating laboratory policies, procedures, and protocols.
- Troubleshot complex technical issues with laboratory equipment, ensuring minimal disruption to daily operations.
- Contributed to a safer work environment by maintaining cleanliness standards and enforcing proper waste disposal procedures.
- Aided in the development of new laboratory tests, contributing expertise in methodology selection and validation efforts.
- Implemented cost-saving measures by monitoring inventory levels, reducing waste, and negotiating better supplier contracts.
- Assisted in development of new laboratory testing methods, contributing to advances in diagnostic techniques.
- Contributed to public health awareness by participating in community health screening programs.
- Streamlined test result reporting processes, ensuring timely delivery to healthcare professionals.
- Improved patient diagnosis with meticulous execution of hematological tests.
- Collaborated with other healthcare professionals to develop customized testing protocols for rare conditions.
- Improved patient care by accurately performing and analyzing laboratory tests.
- Maintained high-quality standards by adhering to all laboratory safety protocols and procedures.
- Enhanced team knowledge by contributing to training sessions on new techniques and technologies.
- Supported research projects by providing precise and reliable laboratory data.
- Participated in interdepartmental meetings to discuss and plan for patient care improvements.
- Played key role in laboratory accreditation process, ensuring compliance with national standards.
- Ensured integrity and confidentiality of patient information in accordance with HIPAA regulations.
- Optimized inventory management to ensure availability of necessary supplies without overstocking.
- Conducted complex biochemical tests to support diagnosis and treatment of diseases.
- Reduced turnaround time for critical tests by optimizing laboratory workflows.
- Facilitated team-oriented environment, fostering collaboration and efficient workflow among technicians.
- Enhanced laboratory efficiency with implementation of streamlined specimen processing protocols.
- Advocated for adoption of environmentally sustainable laboratory practices, reducing waste and energy consumption.
- Conducted routine maintenance and calibration of laboratory equipment to ensure accuracy and reliability of test results.
- Upgraded laboratory information systems, enhancing data management and access for all stakeholders.
- Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
- Documented and verified patient information using laboratory information system.
- Analyzed and interpreted data, accurately identifying and reporting laboratory results.
- Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
- Identified and traced quality control issues impacting laboratory results.
- Conducted wide range of laboratory tests and recorded results.
- Operated wide range of laboratory equipment and instruments to complete analysis.
- Helped management optimize laboratory processes for maximum efficiency and performance.
- Upheld laboratory protocols dictated by facility, governing agencies, or special project requirements.
- Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
- Set up, maintained and verified sterility of lab equipment and tools.
- Removed samples of materials following good practices to achieve accurate test results.
- Consulted with outside professionals and specialists about tests and testing results.
- Summarized test results and activities for management via verbal updates or written reports.
- Followed Good Laboratory Practices (GLP) consistently across daily activities and special products.
Education
Masters in Public Health - Public Health
University of Buea
Buea, Cameroon07-2022
Bachelor of Technology - Medical Laboratory Science
University of Buea
Buea, Cameroon12-2014
Skills
- Qualitative research
- Research design
- Clinical trial expertise
- Quantitative research
- Ethics compliance
- Research management
- Industry analysis
- Customer segmentation
- Competitive analysis
- Methodology development
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Client relations skills
- Reliability
- Project monitoring
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
Accomplishments
- Supervised team of 18 staff members.
- Collaborated with team of 18 in the development of sexual reproductive health project.
Affiliations
- International Aids Society
Languages
English
Native or Bilingual
French
Native or Bilingual
Interests
- High-Intensity Interval Training
- Reading
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Documenting and sharing travel experiences
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Getting involved in local advocacy groups to promote positive change in the community
- Participating in local clean-up initiatives
- Personal Development and Self-Improvement
Timeline
Research Manager
Tiko Health Services, Cameroon
03.2023 - Current
Medical Laboratory Technician
Benakuma District Hospital
09.2014 - 02.2021
Masters in Public Health - Public Health
University of Buea
Bachelor of Technology - Medical Laboratory Science
University of Buea