Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
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Comfort Poorman

Comfort Poorman

Columbia Cross Roads,PA

Summary

Dynamic Office Administrator with a proven record of optimizing operations and leading high-performing teams. Skilled in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) for advanced data analysis, reporting, and professional documentation. Expert in database management, payroll administration, and strategic organizational development to drive productivity and service quality. Recognized for implementing innovative process improvements that streamline workflows, reduce labor costs, and uphold business integrity. Experienced in corporate-level support for officers and senior management, with multidisciplinary expertise in policy design, procedure enhancement, and operational leadership.

Overview

20
20
years of professional experience
1
1
Certificate

Work History

Office Administrator

EZAVE
02.2017 - 07.2025
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Reconciled account files and produced monthly reports.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Completed bi-weekly payroll for employees.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

Quarterback (Line Lead)

Longhorn Steakhouse
03.2014 - 11.2016
  • Assisted in training new employees and implementing procedural changes.
  • Monitored product quality to achieve superior quality reputation.
  • Provided and promoted solutions to eliminate reoccurring problems.
  • Coordinated staff to eliminate shortages, and maximize productivity.
  • Implemented process improvement initiatives to increase productivity and quality standards.
  • Collaborated with other departments to establish smooth operations and encourage teamwork.
  • Met production target deadlines by collaborating closely with team members.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.

Picker/Packer Associate

Demets Turtles
03.2009 - 02.2014
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Stocked warehouse efficiently by comparing item numbers with storage locations.
  • Transported merchandise pallets to move in warehouse.
  • Pre-assembled containers to be easily selected by packing associates.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Followed orders precisely for correct items, sizes and quantities.
  • Kept warehouse areas free of debris and safe for employees with proper tools and supplies.
  • Picked and packed order items.
  • Prepared and checked outbound shipments for accuracy.

General Manager

SUBWAY®Restaurants
05.2005 - 05.2008
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Cultivated and strengthened lasting client relationships using strong issue resolution communication skills.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Recruiting, hiring and training of team members.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Developed and implemented strategies to increase sales and profitability.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

Education

MBA - Marketing

Post University
Waterbury, CT
05-2029

GED -

Southside High School
Elmira, NY
08-2003

Skills

  • Database management skills
  • Accurate transaction tracking
  • Customer service via phone
  • Calendar management
  • Team leadership
  • Clear oral communication skills
  • Organizational strategy development
  • Business management
  • Inventory control
  • Payroll management
  • Employee relations and engagement

Certification

  • Principles of Human Resource Management
  • Motivation and Influence
  • Empathetic Communication


Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of twenty staff members.

Timeline

Office Administrator

EZAVE
02.2017 - 07.2025

Quarterback (Line Lead)

Longhorn Steakhouse
03.2014 - 11.2016

Picker/Packer Associate

Demets Turtles
03.2009 - 02.2014

General Manager

SUBWAY®Restaurants
05.2005 - 05.2008

MBA - Marketing

Post University

GED -

Southside High School

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