Commotrina Hutner
West Columbia,SC
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Store Manager
Extra Space Storage
06.2023 - Current
- Manage the day-to-day operations of one or more sites
- Develop customer relationships by identifying their storage needs and providing solutions
- Improve sales objectives through unit rentals, unit insurance, and moving supplies
- Guide new customers through rental processes and agreements
- Handle cash and balance receipts, pursue collections, post payments, and process daily bank deposits
- Ensure the facility meets the highest cleanliness standards through general maintenance duties
- Work independently on daily tasks as well as cooperate with team members and other stores in the area
- Run errands for the facility and travel to other store locations
Store Manager
LifeStorage Management
11.2021 - 06.2023
- Manage the day-to-day operations of one or more sites
- Develop customer relationships by identifying their storage needs and providing solutions
- Improve sales objectives through unit rentals, unit insurance, and moving supplies
- Guide new customers through rental processes and agreements
- Handle cash and balance receipts, pursue collections, post payments, and process daily bank deposits
- Ensure the facility meets the highest cleanliness standards through general maintenance duties
- Work independently on daily tasks as well as cooperate with team members and other stores in the area
- Run errands for the facility and travel to other store locations
On-Site Customer Service Representative
Recruiting Solutions
04.2020 - 10.2020
- Resolving username and password difficulties
- Troubleshooting email issues
- Navigating customers through various apps
- Data sharing & synchronization troubleshooting
- Verifying proper hardware and software configuration and set up
- Diagnosing and resolving issues including: internet connectivity, email, application downloads, and more........
Senior Retail Sales Associate
AutoZone
03.2020 - 05.2020
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Boosted sales revenue by consistently upselling products and suggesting additional items based on customer needs.
- Maintained a visually appealing store environment through regular merchandising and display updates.
- Contributed to store''s overall success with effective teamwork and strong communication skills.
- Resolved customer complaints promptly, ensuring a positive shopping experience for all clients.
- Assisted in inventory management, accurately tracking stock levels and replenishing items as needed.
- Trained new associates on company policies, procedures, and best practices, fostering a supportive work atmosphere.
Customer Service Representative
Recruiting Solutions
04.2020 - 05.2020
- Interact with customers troubleshooting and resolving technology inquiries and challenges
- Answering a high volume of inbound phone calls
- Providing general information and guidance to call-ins. Delivery of exceptional support and customer service.
- Administrative functions such as documenting the outcome of a call accordingly.
Collector• Customer Service
PricewaterhouseCoopers, LLP
03.2020 - 03.2020
- Responsible for the recovery of medical debt while maintaining quality customer service, professionalism, and integrity.
- Right candidate will have excellent communication skills and able to document all activity (Type 30WPM).
- Respond quickly and accurately to verbal/written communication from all relevant parties.
- Auto-dialer environment with continuous calls in a call center.
- Expanding company focused on internal candidates for career development and advancement opportunities.
Assistant Manager• Customer Service
AutoMoney Title Loans
10.2018 - 02.2019
- Daily calling customers with past due account
- Improved customer satisfaction by addressing and resolving customer complaints in a timely manner.
- Streamlined customer service processes for increased efficiency and improved response times.
- Maintained high-quality standards with regular employee training and performance evaluations.
- Enhanced team productivity by implementing effective communication strategies and collaborative efforts.
Assistant Manager• Customer Service
Security Finance
08.2015 - 10.2018
- Assist the manager with overall operation of the branch office including all phases of lending and collecting
- Improved customer satisfaction by addressing and resolving customer complaints in a timely manner.
- Streamlined customer service processes for increased efficiency and improved response times.
- Maintained high-quality standards with regular employee training and performance evaluations.
- Enhanced team productivity by implementing effective communication strategies and collaborative efforts.
Front Desk Receptionist / Night Auditor • Customer Service
Holiday Inn
03.2013 - 07.2015
- Checking in and out guest upon departure and arrival
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Developed strong working relationships with team members, fostering a positive work environment.
- Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Customer Service Representative
American Income
02.2013 - 03.2013
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling and crossselling.
- Expanded market reach by researching potential clients and initiating contact via phone or email to generate interest in company offerings.
- Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
- Spearheaded new product launch efforts, educating team members on features and benefits to optimize overall sales performance.
- Developed and implemented sales strategies to increase customer loyalty and retention.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
Customer Service Representative
TPUSA/DIRECTV
09.2012 - 12.2012
- Increased sales revenue by consistently meeting and exceeding sales targets in the telecommunications industry.
- Expanded customer base through effective networking and relationship building with potential clients.
- Identified new market trends and opportunities, adjusting sales approach accordingly to capitalize on emerging demands.
- Managed a portfolio of accounts effectively, monitoring sales pipelines to ensure timely follow-up on leads and opportunities.
- Provided valuable feedback to the product development team based on customer insights, helping improve future offerings.
- Greeted customers and helped with product questions, selections, and purchases.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Implemented strategic account management plans for key clients to ensure consistent growth in revenues from existing customers.
- Exceeded monthly sales quotas consistently, contributing significantly towards overall team performance targets.
Front Desk Clerk • Customer Service
America Value Inn
04.2009 - 08.2012
- Checking in and out guest upon departure and arrival
- Enhanced guest satisfaction by promptly and professionally addressing inquiries and concerns.
- Provided exceptional customer service for a positive guest experience, resulting in repeat business.
- Streamlined check-in and checkout processes to improve efficiency and reduce wait times.
- Increased hotel revenue by upselling rooms and promoting additional services or amenities when appropriate.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Collaborated with housekeeping staff to ensure room availability and cleanliness for incoming guests.
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
- Stayed knowledgeable about hotel services, local attractions, and events to provide accurate information to guests upon request.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Assisted colleagues as needed for seamless operations across departments in the hotel setting.
- Coordinated group bookings efficiently, ensuring all necessary preparations were completed in advance of guest arrival dates.
- Contributed to team goals by maintaining a positive attitude and supporting coworkers during busy periods or challenging situations.
Education
High school diploma -
C A Johnson High School
Columbia, SC05.2007
Skills
- CUSTOMER SERVICE
- COLLECTION
- Lending
- Customer Care
- Scheduling
- Inventory
- Training
- Cash register
- Sales
- Cash handling
- Customer service
- Time management
- Typing
- Software troubleshooting
- Front desk
- Store management
- Telecommunication
- Training & development
- Insurance Sales
- Troubleshooting
- Workday
- Negotiation
- Account management
- Communication skills
- Hourly Shift Management
- Operations Management
- Personnel Development
- Customer Service Management
- Supply Ordering
- Store Merchandising
- Payroll Management
- Partnership Building
- Employee Training
- Revenue Generation
- Inventory Control
- Accurate Cash Handling
- Documentation and Reporting
Certification
Driver's License, 07/01/15, 12/01/25
Timeline
Store Manager
Extra Space Storage
06.2023 - Current
Store Manager
LifeStorage Management
11.2021 - 06.2023
On-Site Customer Service Representative
Recruiting Solutions
04.2020 - 10.2020
Customer Service Representative
Recruiting Solutions
04.2020 - 05.2020
Senior Retail Sales Associate
AutoZone
03.2020 - 05.2020
Collector• Customer Service
PricewaterhouseCoopers, LLP
03.2020 - 03.2020
Assistant Manager• Customer Service
AutoMoney Title Loans
10.2018 - 02.2019
Assistant Manager• Customer Service
Security Finance
08.2015 - 10.2018
Front Desk Receptionist / Night Auditor • Customer Service
Holiday Inn
03.2013 - 07.2015
Customer Service Representative
American Income
02.2013 - 03.2013
Customer Service Representative
TPUSA/DIRECTV
09.2012 - 12.2012
Front Desk Clerk • Customer Service
America Value Inn
04.2009 - 08.2012
High school diploma -
C A Johnson High School
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