Con Razon
Sr. Business Development Manager
Makati City,Metro Manila
Summary
Innovative Business Development Manager experienced in converting sales leads and managing multiple accounts. Highly skilled in forecasting, project management and strategic planning with exceptional communication abilities. Thorough in monitoring trends and capitalizing on emerging opportunities. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
17
17
years of professional experience
7
7
Certifications
Work History
Sr. Business Development Manager
Alibaba Cloud Intelligence Group
08.2023 - Current
- Enhanced customer satisfaction by resolving issues promptly and implementing feedback-driven improvements.
- Streamlined internal processes related to lead generation and prospecting tactics, reducing time spent on administrative tasks.
- Aligned sales objectives with corporate goals by creating strategic plans that balanced short-term wins with long-term sustainability.
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Prepared & delivered sales presentations for clients showing success and credibility of products.
- Managed accounts to retain existing relationships and grow share of business.
Sr. Account Manager
Globe Telecom, Inc.
03.2021 - 06.2023
- Increased revenue for the company through strategic upselling and cross-selling initiatives.
- Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
- Boosted client satisfaction by effectively managing and resolving account issues.
- Sold new products and services and developed new accounts to maximize revenue potential.
- Streamlined account management processes, improving overall efficiency and productivity.
- Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Contributed to event marketing, sales and brand promotion.
- As a Sr. AM, I am one of the Sales people who can only handle Key accounts and Top 150 clients of Globe Business.
- Awarded multiple times for hitting more than 100% sales per quarter for both core and non core products.
Sr. Account Manager
Trends & Technologies Inc.
05.2016 - 03.2021
- Increased 150% - 300% sales revenue for the company through strategic upselling and cross-selling initiatives.
- Boosted client satisfaction by effectively managing and resolving account issues.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Maintained detailed records of all account activities, ensuring accurate reporting for upper management review purposes later on.
- Negotiated favorable contract terms with suppliers/vendors on behalf of clients while maintaining strong relationships with them at the same time.
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Achieved or exceeded company-defined sales quotas and 4 years consistent Sales Quota Achiever.
- Contributed to event marketing, sales and brand promotion.
- Awarded as the Best Account Manager for closing a single sale of 5 year contract of Palo Alto to one of the largest Local bank in the Philippines.
- Sold multiple digital transformation deals to different FSI Customers.
- I was part of the Millionaires Club for being one of the account managers who were able to reach a million and up commission per quarter.
- I was also one of the account managers who were able to get additional annual performance incentive for hitting double or triple my sales quota.
Valuations Support Officer
JLL, Jones Lang LaSalle
07.2015 - 05.2016
- Enhanced client satisfaction with a timely and accurate valuation schedule for assigned valuation officers, adhering to strict deadlines.
- Enhanced team productivity by implementing effective communication channels and collaboration methods.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Ensured smooth daily operations through a consistent, accurate schedule of the Valuations officers.
- Developed strong rapport-building skills through daily interaction with diverse clientele over the phone.
- Used CRM software to accurately track progress on appointment setting goals.
- Demonstrated exceptional multitasking abilities by managing multiple calendars simultaneously while handling incoming calls from potential clients.
- Displayed excellent problem-solving skills in addressing scheduling conflicts or other logistical challenges that arose during the appointment setting process.
Sr. Account Manager & Office Manager
Mediatel Office Support Philippines Inc.
04.2014 - 07.2015
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Collaborated with Mobile Network Operators in Australia to maximize their traffic potential.
- Streamlined internal processes for better efficiency in account management tasks.
- Mentored junior account managers, fostering their professional growth and skills development within the company.
- Served as a Officer Manager in communicating between upper management and staff members, to address concerns or issues promptly.
Channel Sales Manager
Wordtext Systems, Inc.
02.2013 - 08.2014
- Enhanced partner relationships by providing regular training and support on products, services, and sales techniques.
- Developed customized sales plans for each channel partner, driving increased revenue.
- Maintained strong relationships with industry experts to stay informed about emerging trends and competitors'' strategies in the marketplace.
- Streamlined communication between company and channel partners, ensuring alignment of goals and objectives.
- Coordinated cross-functional teams to ensure timely delivery of products and services to channel partners.
- Collaborated with marketing team to create targeted campaigns for specific channels, generating higher lead conversion rates.
- Managed accounts to retain existing relationships and grow share of business.
Administrative Officer /HR Recruitment Executive
CyberOne.ph, Inc.
01.2012 - 01.2013
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Created, prepared, and delivered reports to various departments.
- Updated reports, managed accounts, and generated reports for company database.
- Improved communication within the organization through regular updates on policies, procedures, and key events.
- Streamlined HR processes by implementing efficient recruitment strategies and procedures, resulting in reduced time-to-fill rates.
- Negotiated competitive salary packages to secure top talent while maintaining budgetary constraints.
- Managed relationships with external recruitment agencies to expand reach into niche markets or hard-to-fill positions when needed.
- Conducted thorough background checks and reference verifications, mitigating potential risks associated with hiring decisions.
- Reduced employee turnover, conducting insightful exit interviews and providing recommendations for improvement to management.
- Facilitated open communication between hiring managers and candidates throughout the interview process to ensure transparency and alignment of expectations.
Customer Service Representative
Affiliated Computer Services of The Phils.
04.2008 - 08.2009
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in training programs to enhance product knowledge and customer service skills.
Real Estate - Sales Executive
Federal Land Land Inc.
12.2007 - 09.2012
- Facilitated smooth transactions by effectively managing all aspects of the sale process from initial contact to post-closing followup.
- Streamlined transaction processes by working closely with mortgage brokers, attorneys, inspectors, and appraisers to ensure timely closings.
- Managed client portfolios, ensuring all properties were marketed effectively and transactions progressed smoothly from start to finish.
- Advised clients on property staging techniques that improved overall appeal and contributed to faster sales at higher prices than initially anticipated.
Education
Bachelor of Science - Information Technology
STI College Makati
Philippines, Makati City 04.2001 -
Bachelor of Science - Nursing
University of Perpetual Help
Philippines, Binan Laguna 04.2001 -
Skills
Key Account Management
Pricing strategy
CRM software proficiency
Business Development
Sales Presentations
Project Management
Channel Management
Customer Service
Team Leadership
Partnership management
Lead Generation
Sales and Marketing
Certification
Alibaba Cloud - APSARA Clouder (Tecnical Cloud Computing Certificate)
Timeline
Sr. Business Development Manager
Alibaba Cloud Intelligence Group
08.2023 - Current
Sr. Account Manager
Globe Telecom, Inc.
03.2021 - 06.2023
Sr. Account Manager
Trends & Technologies Inc.
05.2016 - 03.2021
Valuations Support Officer
JLL, Jones Lang LaSalle
07.2015 - 05.2016
Sr. Account Manager & Office Manager
Mediatel Office Support Philippines Inc.
04.2014 - 07.2015
Channel Sales Manager
Wordtext Systems, Inc.
02.2013 - 08.2014
Administrative Officer /HR Recruitment Executive
CyberOne.ph, Inc.
01.2012 - 01.2013
Customer Service Representative
Affiliated Computer Services of The Phils.
04.2008 - 08.2009
Real Estate - Sales Executive
Federal Land Land Inc.
12.2007 - 09.2012
Bachelor of Science - Information Technology
STI College Makati
04.2001 -
Bachelor of Science - Nursing
University of Perpetual Help
04.2001 -
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